Caller id question on polycom phones

Discussion in '3CX Phone System - General' started by dittdattdott, Oct 30, 2007.

  1. dittdattdott

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    Is there any way to configure so that when i transfer a call, the caller id of the caller AND the internal number from where the call was transferred is displayed in the phone display of the phone the call is transferred to? My customer wants to know if a blind trasferred call has been trough the receptionists phone or if they are called directly. Thank you.
     
  2. Ralph

    Ralph Member

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    Good question

    When we do a blind transfer the caller ID from the party being transfered is sent to the phone along with the call.

    We are using 3CX Version 3 on Windows Server 2003 Enterprise ED.
    We are also using Polycom Soundpoint IP 501 phones.

    Take care
     
  3. Ralph

    Ralph Member

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    Sorry for the double post

    Sorry for the double post but the system wouldn't let me edit the previous one. Corrected message is below:

    When we do a blind transfer the caller ID from the party being transfered is sent to the phone along with the call. I don't know if there is a way to transfer the extension from the phone transferring the call using a blind transfer since the caller ID is passed along with the call via the VoIP provider.

    We are using 3CX Version 3 on Windows Server 2003 Enterprise ED.
    We are also using Polycom Soundpoint IP 501 phones.

    Take care
     

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