Caller ID Settings Questions

Discussion in '3CX Phone System - General' started by vwadher, Mar 11, 2007.

  1. vwadher

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    Hello,

    I have the latest version of 3CX and a linksys SPA 3000.

    Questions -

    1) When I get INCOMING calls... I see the caller ID on the SPA logs.. but 3CX and the SIP XLITE phones only see the Extension Caller ID of the system. Ex: 201@192.168.2.6 INSTEAD of 602-234-3434

    2) what is this setting?

    /gateway_configuration.php

    - Is external gateway = unchecked currently

    - several advanced options. what are these for? caller ID?

    3) what is this setting?

    /user_extension_info.php?PageRoot_selected[]=3

    External Phone = unchecked currently


    Again... the MAIN issue is that we need the SIP phones to see WHO is actually calling.. instead of the INTERNAL EXT Number of the line or the gateway.

    Thank you!
     
  2. archie

    archie Well-Known Member
    3CX Staff

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    Please, check that settings for Caller-ID in advanced options for that PSTN gateway is actually matching the place where Caller-ID is found. I.e., if you see it in 'From' field, than select corresponding radio-button in options.
     
  3. vwadher

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    Hello,

    I did not follow your response. SEE below the 3CX information setup on my server. The Linksys Gateway is already setup for "PSTN CID For VoIP CID: YES"

    PLEASE HELP.

    See below for what is checked and not checked.......


    Is external gateway = THIS IS NOT CHECKED

    Additional options -


    Caller-ID is in 'user' part of (one of following):

    'From' field = THIS IS CHECKED

    'To' field
    'Request-Line-URI' field
    'Contact' field
    'RemotePartyID;party=calling' field

    Line-ID (select one of) which matches the

    Internal number = THIS IS CHECKED

    External number
    Authentication

    Of the configured line is in 'user' part (one of the following):

    'From' field
    'To' field
    'Request-Line-URI' field = THIS IS CHECKED
    'Contact' field
    'RemotePartyID;party=called' field
    'RemotePartyID;party=calling' field

    Called-Number (for inbound calls) is in:

    'From' field

    'To.user' field = THIS IS CHECKED

    'Request-Line-URI.user' field
    'Contact' field
    'RemotePartyID;party=called' field


    Use registration's 'Contact' field host/port instead host/port specified in configuration = THIS IS CHECKED
     
  4. archie

    archie Well-Known Member
    3CX Staff

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    Please, provide 3CXSupport with logs after placing succesful call. We'll try to investigate what settings shall you have to get CID displayed.
     
  5. vwadher

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    caller ID error logs

    Hello,

    My Xlite is not showing the PSTN caller ID. I have the PSTN as an ext 201 on my 3CX. The ext 201 is setup to auto re-direct the call to ext 100 which is my digital receptionist.

    The issue is that when the caller dials the Ext on the Digital Receptoinist.. it does not show the caller ID of the PSTN line on xlite. It shows ext 201 on xlite. Which is correct... but I want to know who is calling on the ext 201.

    Here is the log you asked for. thanks.

    CallSession::Start(), Using VXML document 'http://localhost:5481/Vxml/ivr_start.php?IVRHandlerFROM=201&IVRHandlerID=00000001&IVRHandlerMENU=100&IVRHandlerTO=100'
    16:53:11.560|0db8|.\PbxMedia\IVRServer.cpp(106): IvrService, IVRStartSession(), Session started on IVRHandler:00000001
    16:53:13.192|072c|(0): Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
    16:53:13.252|072c|(0): Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
    16:53:13.282|072c|.\api\VXIpromptImpl.cpp(131): IvrDll, VXIpromptImpl::Impl::Queue(), baseUrl = 'http://localhost:5481/Vxml/gm_Digital%20Receptionist.php?IVRHandlerFROM=201&IVRHandlerID=00000001&IVRHandlerMENU=100&IVRHandlerTO=100&caller=201&ext_num=100&voicemenu=1'
    16:53:13.282|072c|.\api\VXIpromptImpl.cpp(239): IvrDll, VXIpromptImpl::Impl::Queue(), Queuing AUDIO: http://localhost:5481/Vxml/GetAudio.php?file=C%3A%2FProgram%20Files%2F3CX%20PhoneSystem%2FBin%2F..%2FData%2FHttp%2Fprompts%2FDigi_Recep_Music_Script.wav&session=184799f35cdb6712aca09097a6ecd8bb
    16:53:13.953|072c|.\PbxMedia\IPbxMediaImpl.cpp(89): IvrService, IPbxMediaImpl::promptAddFile(), C:\WINDOWS\TEMP\prmpta3793e.wav(1)
    16:53:13.953|072c|.\PbxMedia\IPbxMediaImpl.cpp(108): IvrService, IPbxMediaImpl::promptPlayAll(), PlayAll
    16:53:26.382|0db8|c:\src\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(141): IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 220ms
    16:53:26.382|072c|.\PbxMedia\IPbxMediaImpl.cpp(137): IvrService, IPbxMediaImpl::promptStopAll(), Cancel
    16:53:28.485|072c|(0): Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/call_transfer.vxml
    16:53:28.485|072c|(0): Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
    16:53:28.515|072c|.\api\VXIpromptImpl.cpp(131): IvrDll, VXIpromptImpl::Impl::Queue(), baseUrl = 'http://localhost:5481/Vxml/call_transfer.vxml'
    16:53:28.515|072c|.\api\VXIpromptImpl.cpp(239): IvrDll, VXIpromptImpl::Impl::Queue(), Queuing AUDIO: http://localhost:5481/Vxml/GetPrompt.php?id=PLSHOLD
    16:53:28.625|072c|.\PbxMedia\IPbxMediaImpl.cpp(124): IvrService, IPbxMediaImpl::promptCancelAll(), Cancel
     
  6. archie

    archie Well-Known Member
    3CX Staff

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    Hi,

    Sorry, but in the case of call forwarding we can not display id of original caller.
     
  7. Henrik

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    Any suggestions for the proper match between a Grandstream GXW4104 and the 3CX system for getting the caller id to be passed on incoming calls?
     

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