Caller ID - Showing another caller ID instead of main trunk no.

Discussion in '3CX Phone System - General' started by SDI-SH, Jan 26, 2017.

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  1. SDI-SH

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    When Joe is on the phone and Bill tries to call out, Bill's recipient will receive the caller ID of the person that Joe is talking to instead of the main trunk

    Main trunk number: 000-000-0000

    Joe calls 111-111-1111 [caller ID shows 000-000-0000 as intended]
    While Joe is on a call {
    Bob calls 222-222-2222 [caller ID shows 111-111-1111 instead of 000-000-0000]
    While Bob is on a call {
    Caller 3 calls 333-333-3333 [caller ID shows 222-222-2222 instead of 000-000-0000]​
    }​
    }

    - When everyone hangs up, first call will show main trunk number as the caller ID.
    - The phone number of the recipient is being passed to the next call.
    - Each extension has the main trunk number as the outbound caller ID.
    - All outgoing calls coming from internal extensions should show main trunk number.
    - SIP Trunk is a Generic SIP trunk going to a NeoGate TE100 with AuthID

    upload_2017-1-26_15-17-40.png
     
    #1 SDI-SH, Jan 26, 2017
    Last edited: Jan 26, 2017
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