Caller ID shows "Ringer Group" on phones, but works on s/w

Discussion in '3CX Phone System - General' started by ingram, Dec 23, 2013.

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  1. ingram

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    When I call a number that is routed to the 3cx softphone extension, the caller id displays correctly on the softphone (I can see the number of the caller).
    If I route the same number to a ring group, the SNOM phones display "Ring Group" on the caller ID, instead of the callers number.

    Anyone know how to make the phone display the number of the caller, instead of "Ring Group"?

    Thanks
     
  2. lneblett

    lneblett Well-Known Member

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    Re: Caller ID shows "Ringer Group" on phones, but works on s

    Go to settings on the left side of the screen, then general, then find the tab from above for global options and uncheck the setting for "add queue, call group...........to caller ID"
     
  3. ingram

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    Re: Caller ID shows "Ringer Group" on phones, but works on s

    Thanks, I'll try that and post back the results
     
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