Caller ID via SPA3102 and Attendant

Discussion in '3CX Phone System - General' started by Anonymous, Aug 20, 2008.

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  1. Anonymous

    Anonymous Guest

    Got several 3102 devices for incoming lines. They're answered by an auto-attendant module which gives a number of possibilities, including ringing all extensions via a ring group. Works ok best I can tell, except that when the phones ring, I see "PSTN 1 - 10002" calling, not the caller ID of the real caller.

    Not life-threatening, of course, but it would be NICE to be able to see who's calling me.

    Anyone know how to fix this?
     
  2. ess

    ess New Member

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    Hey,

    the PSTN Answer Delay needs to be set so that the SPA3102 is picked up after the Caller ID is transferred over the line. This happens within the first two rings.

    I have mine set for 4.5. Some people can get away with 3 seconds, but mine isn't 100% that way.
     
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  3. Anonymous

    Anonymous Guest

    Thanks, but it didn't work. I tried setting the "PSTN Answer Delay" under the "FXO Timer Values" section to 5. I then noticed a place under "PSTN to VOIP Gateway Setup" that says "PSTN CID for VOIP CID" which was set to no. I tried changing that to YES, both with the timer value set to 5 and to the default of 0. It still shows the call as being from the PSTN adapter, not the original caller. I even tried it on the line that rings straight into a hunt group - same thing.

    Any other suggestions?
     
  4. galal202

    galal202 New Member

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    Hello,
    Remove 'PSTN 1 - 10002' from PSTN CID Name Prefix:
    because some phones take the name first
     
  5. MrKoen

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