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caller id

Discussion in 'Windows' started by Anonymous, Mar 31, 2011.

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  1. Anonymous

    Anonymous Guest

    hello

    i have connected to the PBX gateway Portech to GSM networks with 2 sim cards , it's going well, but I don t have the caller ID, I receive the ID card sim, til there a solution to this problem? it s a real problem because if I have customers who leave me no message I can call back.
     
  2. leejor

    leejor Well-Known Member

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    Check the 3CX log. Any sign of caller ID in the incoming call? Are there caller ID options, that you can "play" with on the gateway? Could there be a timing issue where the call is being presented to 3CX too quickly? I know that in PSTN gateways, because the caller Id info is sent after the first ring, you need to wait to collect it. I would assume that because, with GSM, the caller ID is available immediately (or at least should be), there should not have to be a delay, but, that might be something to look at.
     
  3. willow

    willow Member

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    Does teh carrier allow Caller ID spoofing? most in the US do not.
     
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  4. leejor

    leejor Well-Known Member

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    Unless I'm confused, I believe that the problem is that he's not receiving incoming caller ID. Outgoing caller ID, on a GSM gateway,as with PSTN, is indeed fixed by your provider.
     
  5. willow

    willow Member

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    oop's Guess I should have read that better.
     
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