Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Solved Caller ID

Discussion in '3CX Phone System - General' started by Tarheels, Nov 7, 2017.

Thread Status:
Not open for further replies.
  1. Tarheels

    Joined:
    Dec 22, 2016
    Messages:
    36
    Likes Received:
    1
    How do I get caller id to pass to my app when my extension is called
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,086
    Likes Received:
    325
    If caller ID is being sent, then it should pass it on automatically. What sort of trunking are you using? If it is via a gateway, then a setting may be incorrect. Have you checked the 3CX Activity Log to confirm that caller ID is actually being sent?
     
  3. Tarheels

    Joined:
    Dec 22, 2016
    Messages:
    36
    Likes Received:
    1
    The caller id is in the call logs and you can see it on the extension just not the app
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,086
    Likes Received:
    325
    Which App are you using...Android, iPhone...?

    Does caller ID from an internal call show?
     
  5. Tarheels

    Joined:
    Dec 22, 2016
    Messages:
    36
    Likes Received:
    1
    iPhone app. Yes internal calls show the name of the extension calling me
     
  6. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,086
    Likes Received:
    325
  7. Tarheels

    Joined:
    Dec 22, 2016
    Messages:
    36
    Likes Received:
    1
    Yes that was the same thing. I shut the app down and restarted it and now it receives the caller id. Thanks for the help
     
Thread Status:
Not open for further replies.