Caller ID

Discussion in '3CX Phone System - General' started by Andrew Aguilar, Jan 12, 2018.

Thread Status:
Not open for further replies.
  1. Andrew Aguilar

    Joined:
    Oct 11, 2017
    Messages:
    23
    Likes Received:
    0
    Hi Guys,

    Anyone can help me on how to solve my Caller ID?
    When I make an outbound call my Caller ID doesn't show.

    I already configure the Caller ID and also the remote Party Id calling Party: USER Part


    Thanks
     
  2. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    149
    Likes Received:
    15
    Hi Andrew Aguilar

    Regarding your question about the caller ID, please note that this changes are provider specific and if your provider allows you to send any other caller id than the one assigned to you.
    With that in mind it would be best to first contact your provider and ask them if they allow this. If yes then kindly ask them in what SIP field they expect this information and then make the appropriate changes in the 3CX Phone System. Be advised that if these changes are not implemented correctly they may break the functionality of the PBX and you will not be able to make outgoing calls.
    That being said, after confirming with your provider where the changes have to be made in the 3CX Phone System kindly navigate to:
    • 3CX console > SIP Trunk > Edit SIP trunk > Caller IS (tab) > Configure Outbound Caller ID > enter the value you want to be displayed
    • 3CX Phone System > PSTN Gateways > Outbound Parameters > find the SIP field that your provider has told you they expect the information and change its variable to OutboundLineId
     
  3. Andrew Aguilar

    Joined:
    Oct 11, 2017
    Messages:
    23
    Likes Received:
    0
    Hi Apostolis,


    Thank you for your response.
     
  4. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    149
    Likes Received:
    15
Thread Status:
Not open for further replies.