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Solved Caller Name not displayed...sometimes

Discussion in '3CX Phone System - General' started by narkumas, Jan 18, 2018.

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  1. narkumas

    narkumas New Member

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    Hey!
    I have a very strange behavior on Webclient with external calls (mobile phone in this example)
    In the picture you see user DM (Dirk Möller) who is displayed with his initials DM in the circle AND with his full name.
    user MN is also known and You see his initials in the circle too. But the whole name is not displayed.

    ??? Uhhh ??? What's wrong?
    I am using the most recent version of 3cx

    Also while signaling the name is neither displayed on the deskphone nor on the client app.

    I can see no rule...

    upload_2018-1-18_11-49-28.png
     
  2. lneblett

    lneblett Well-Known Member

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    If I understand correctly, on some calls the CID is seen and shows up in the 3CX apps, but in others it does not. Correct?

    If so, you will likely need to do some captures to try and identify the issue. Given that 3CX is able to see some, it implies that it is working if and when the various calls coming to the system meet the criteria by which CID is to be detected and if and when the delivering carrier is sending CID.
     
  3. narkumas

    narkumas New Member

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    no. The callers are identified correctly by 3CX as You can see in the purple circles:
    upload_2018-1-18_13-15-36.png upload_2018-1-18_13-15-47.png
    The initials MN indicate that the caller is me: Marius Narkus
    DM indicates that the caller is Dirk Möller

    We both are users (extensions) in 3CX and do both have mobile number entered.

    This looks like a bug to me...
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Is the contact a personal or a system wide contact? Also do you have a first name last name configured in the contact or is the under company name etc?
     
  5. narkumas

    narkumas New Member

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    Oh, I just noticed:

    contact MN is an extension:
    upload_2018-1-18_15-32-44.png
    contact DM is a system wide contact:
    upload_2018-1-18_15-31-18.png
     

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  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    I believe i understand the issue
    You are calling from a number that is set as mobile number of an extension that belongs to the system but it is not added as a contact and not directly from an extension.
    Let me try to replicate the issue and i will get back to you with an update.
     
  7. narkumas

    narkumas New Member

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    Hey Yiannis,

    I have discovered that there was someting wrong with my contacts. Those which have been synced by ODBC were not okay. I tried to edit one manually and it gave an error message.

    Then I removed all those contacts. After a resync it worked again.

    *solved*

    br
    Marius
     
  8. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to hear the issue is now resolved. Thank you for sharing your solution
     
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