Callhistory after att. Transfer

Discussion in '3CX Phone System - General' started by smARTec AG, Jun 27, 2017.

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  1. smARTec AG

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    Client 15.5.1694.0 (All Devices)

    When a Call is transfered direct, the Callhistory displays the number of the original caller on the Client of the recipient. But if you make an Att. Transfer the callhistory only displays the name of the Transferpartner on the Client phone of the recipient. If you have a receptionist wich delivers the calls as a att. Transfer, it is not very helpfull to see 10 times "from: receptionist" in the callhistory.
    After the Att. transfer i would to know the Number of my external Partner. E.g. if i wanna call him back...

    Please change the callhistory for att. Transfered calls maybe to something like "0123456789 over receptionist" or something similar.
     
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  2. cjtrevor

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    I have noticed this in the new web client also, the call history just gives me a bit long list of calls from the receptionist. I need to see the list of outside caller numbers, not the receptionist that transferred the call to me.

    Is there any configuration option for this, or is this something 3cx can change on a future update?
     
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