Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Callhistory import from an old Version is not impossible

Discussion in '3CX Phone System - General' started by fh77, Apr 19, 2015.

Thread Status:
Not open for further replies.
  1. fh77

    Apr 19, 2015
    Likes Received:
    Dear professionals and forum users,

    I have a relatively big problem. I have a callhistory.log file which includes all calls from 2008 to 2010. The installed 3CX version in 2010 was 6.1. Maybe this is also logfile from a previous version, wich I updated in 2008 or 2009?

    Now I need an evaluation of an extension of the period of 2009 and I can´t get the file imported. Intermediate I set up a new XP system fitted with a 3CX 7.1 (incl. The Call Reporter and Updater).

    This breaks with the following error message (sorry the lines are translated from germany to english):

    10: 22: 04,343 | Err (01) | Fewer values ​​in line, is this a correct version callhistory.log file?
    10: 22: 04,343 | Exc (03) | System.IndexOutOfRangeException: Index was outside of the array.
    at CallHistoryUpdater.CallLogParser3.ParseLine (String ln)
    10: 22: 04,343 | Err (01) | Extended Exception Info: Void ParseLine (System.String): 0

    I have researched and tried to perform the import into the 6.1, but that does not work because it had not yet been implemented, the evaluation with Callhistoryupdater. In any case, I hardly find something on the internet and need urgent help.

    Below is the first 20 lines of the log files:

    4,13:37:05.421 17/10/2008,1f32872ce9326e14,171,
    1,13:37:05.578 17/10/2008,1f32872ce9326e14,171,163
    3,13:37:05.593 17/10/2008,1f32872ce9326e14,171,
    6,13:37:05.593 17/10/2008,1f32872ce9326e14,,
    1,13:37:44.500 17/10/2008,9018260382601111,171,163
    3,13:37:44.500 17/10/2008,9018260382601111,171,
    3,13:37:44.500 17/10/2008,9018260382601111,163,
    2,13:37:49.203 17/10/2008,9018260382601111,171,163
    4,13:38:13.406 17/10/2008,9018260382601111,163,
    4,13:38:13.406 17/10/2008,9018260382601111,171,
    6,13:38:13.531 17/10/2008,9018260382601111,,
    1,13:41:41.656 17/10/2008,260b4f4be16d3b18,171,164
    3,13:41:41.656 17/10/2008,260b4f4be16d3b18,171,
    9,13:41:41.656 17/10/2008,260b4f4be16d3b18,164,
    4,13:41:41.687 17/10/2008,260b4f4be16d3b18,171,
    6,13:41:41.703 17/10/2008,260b4f4be16d3b18,,
    1,13:43:23.203 17/10/2008,5d2a703905674d46,171,36710166
    3,13:43:23.203 17/10/2008,5d2a703905674d46,171,
    3,13:43:23.421 17/10/2008,5d2a703905674d46,10003,03036710166

    Thanks a lot for help !! :p

    Regards Frank
Thread Status:
Not open for further replies.