Calling an extension that will never be available

Discussion in '3CX Phone System - General' started by GonzaloS, Feb 15, 2018.

Tags:
Thread Status:
Not open for further replies.
  1. GonzaloS

    Joined:
    Feb 2, 2018
    Messages:
    8
    Likes Received:
    0
    Hi,

    I need to call to a mobile number every time that someone enters one option of the IVR.
    What I did is I created an extension and I set that if that extension is not available call directly to the mobile number (this person will never use Internet, so the call always will go to the mobile).
    When I call to this person's extension directly the call goes through, BUT when I add this extension to a Ring Group, the mobile never receives the incoming call.
    What I basically need is to call to a device (connected to the internet) and to a mobile simultaneously so either person can take the call. How can I set it up in that way?

    Thanks
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    401
    Likes Received:
    36
    Hello @GonzaloS

    The reason that this is not working is because the extension will never be polled by the Ring Group if it is not available. What you can do, is to enter the mobile number in the same extension you use for the ip phone and in the extension's forwarding rules enable the option "Ring my mobile simultaneously"
     
    GonzaloS likes this.
  3. GonzaloS

    Joined:
    Feb 2, 2018
    Messages:
    8
    Likes Received:
    0
    Thanks for the quick answer.

    Two follow up questions:

    1) Is it possible to ring the 3cx client if it is logged in, and 5-10 seconds after ring the mobile number so the 3cx client has priority?

    2) When it calls the mobile after x attempts the voicemail of the mobile goes off, is there a way to finish the attempt to communicate to the mobile and redirect to the voicemail of the extension?

    Thanks
     
  4. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    401
    Likes Received:
    36
    Hello @GonzaloS

    For your first question, yes this is possible. But you need to deselect the option "Ring My Mobile simultaneously" and just set the Available Status from the extension's settings >> Forwarding Rules to forward the calls to the mobile as shown below.
    upload_2018-2-16_10-11-25.png
    You can also set the other statuses like Away and DND to do the same.

    Now for your second question, unfortunately this is not possible as the call to the mobile is an external call and once established it is out of the control of the PBX. You can however use a 3cx client on the mobile phone and provision with the same or a second extension. This simplifies things but of course will require constant internet access
     
    GonzaloS likes this.
Thread Status:
Not open for further replies.