Calling out on incomming queue

Discussion in '3CX Phone System - General' started by RMaster, Sep 12, 2014.

Thread Status:
Not open for further replies.
  1. RMaster

    Joined:
    Jul 16, 2014
    Messages:
    5
    Likes Received:
    0
    Hello.

    We are having this annoying problem at my office, that when people are entering digits to make a call, they are aborted when an incomming queue call is comming.

    Another problem is that, we cant transfer a call to an extension when a queue call is ringing.

    I hope you understand, and that someone has a suggestion how we can avoid this.

    I am thinking, that maybe we can priority the outgoing call before incomming?
    And maybe internal calls before queue calls?

    Best regards
    Rabi
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,869
    Likes Received:
    304
    Until you hit a dial key, or the phones internal dialplan has made a match and sent a SIP message, the set is considered idle and can receive a call. In many cases, members of a queue will have a separate like key for outgoing calls, and, if placing one, will make themselves appear busy (not available) to the queue until they have finished.
     
Thread Status:
Not open for further replies.