CallQueue / Ring Group - Forwarding Rules

Discussion in '3CX Phone System - General' started by KBC, Jun 17, 2010.

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  1. KBC

    KBC

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    Our main switchboard number goes to a CallQueue with 2 individual extension members for example 5000 and 5001. The member's office hours are set from 09:00 - 17:00.

    However I want to achieve the following:

    Between (08:30 - 09:00) AND (17:00 - 18:00) - I would like the CallQueue to divert calls to a Ring Group. What's the best way to achieve this?

    Another question - if I define forwarding rules on 5000 and 5001, do these rules get executed during the CallQueue process?
     
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