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Calls between 3CXPhone on Android without sounds

Discussion in '3CX Phone System - General' started by benoit.sauve, Oct 22, 2015.

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  1. benoit.sauve

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    Hi!

    We use 3CX Phone for Android. When our phones are connected on local Wi-Fi, we are able to make calls between extensions. If one android use 3G (no wi-fi) and the other is on LAN, it works. But if the two androids are not on local LAN then calling extension ring, we can unhook but we are not able to hear the other. There is no sounds either way. What is happening?

    Also, we have another problem. We configured the PUSH service to receive calls even if phone is in sleep mode. But it doesn't work. When we open our cellphone we have to open the 3CX Phone to receive calls. Otherwise it doesn't ring. Is there any special configuration to make?

    Thanks!

    Benoit
     
  2. Charles_3CX

    Charles_3CX New Member
    3CX Support

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    Hi there,

    For your no audio issue It sounds like you have not configured your firewall correctly. Do you have presence on the 3CXPhone for Android when connected to 3g?

    Please see this guide for more details : http://www.3cx.com/docs/firewall-router-configuration-voip/. Also you can run the firewall checker from the 3CX Phone system to check you have configured you ports correctly.

    Also see this guide for configuring you Android Push Servers:

    For v14 : http://www.3cx.com/docs/configuring-google-push-servers/
    For v12.5: http://www.3cx.com/docs/configuring-google-push-servers/

    once configured re-send the welcome email to reporvison your phone again.
     
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  3. benoit.sauve

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    Hi,

    When i'm on 3G with Android, I have presence. It works. If I am on 3G and someone else call me from android on LAN, I can hear him. If we are both on 3G it doesn't work.

    I run the firewall checker and everything is green. I check the port list and my router redirect every necessary port to my 3CX phone system. I read the documentation and it seems that everything is OK for both problems.

    PUSH still doesn't work. I have the green square that appears in the left upper corner. After few seconds or when the phone sleep, the PUSH becomes unavailable. I have to enable it.

    Still don't understand my problems.

    Benoit
     
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