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- Apr 15, 2008
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Having an on-going and intermittent problem with outgoing calls. URGENT I get a solution soon! It manifests itself as follows:
Caller places outside call via 3cx. After dialing the number, they don't hear any "ring" or maybe hear a ring after about 20 seconds of silence.
After about 20 seconds of silence, they may hear the called party saying Hello--several times as if they had picked up the call but couldn't hear anyone on the other end.
No audio appears to be going through, so the caller hangs up.
We are using 3cx version 10.2. It is running on its own Windows 7 computer. The phones are SNOM 370 phones. Outgoing calls are handled over PSTN analog lines, via a Grandstream gateway. The location is a small one with only 3 users.
This problem is happening to all phones at this location.
Both the gateway and the SNOM phones are running the latest firmware.
I have attached a portion of the 3cx log file, from one of the "failed" calls. I cannot see anything adverse in the log file to explain why the call is failing.
This problem may not show for several days. Then it may happen a couple of times a day. According to the user, today it was happening on every other call.
This has been happening for about 6 months now---basically since I setup 3cx at this location.
We have two other locations running 3cx for over a year now. They are setup almost identically to the "problem" location and haven't been experiencing any issues.
I have worked with both Grandstream and 3cx support, but haven't found the answer.
I have tried about everything I can think of to fix this problem. The issue has taken on some urgency, because I recommended 3cx for this company location. And I would like to propose to Management that we get additional 3cx installations in our company.
Needless to say, I am desperate for a miracle or advice on what I can do to fix this. Please get back if you need further info! I am having a meeting tomorrow with the manager of this "problem" location and want to have some answers for him.....
Caller places outside call via 3cx. After dialing the number, they don't hear any "ring" or maybe hear a ring after about 20 seconds of silence.
After about 20 seconds of silence, they may hear the called party saying Hello--several times as if they had picked up the call but couldn't hear anyone on the other end.
No audio appears to be going through, so the caller hangs up.
We are using 3cx version 10.2. It is running on its own Windows 7 computer. The phones are SNOM 370 phones. Outgoing calls are handled over PSTN analog lines, via a Grandstream gateway. The location is a small one with only 3 users.
This problem is happening to all phones at this location.
Both the gateway and the SNOM phones are running the latest firmware.
I have attached a portion of the 3cx log file, from one of the "failed" calls. I cannot see anything adverse in the log file to explain why the call is failing.
This problem may not show for several days. Then it may happen a couple of times a day. According to the user, today it was happening on every other call.
This has been happening for about 6 months now---basically since I setup 3cx at this location.
We have two other locations running 3cx for over a year now. They are setup almost identically to the "problem" location and haven't been experiencing any issues.
I have worked with both Grandstream and 3cx support, but haven't found the answer.
I have tried about everything I can think of to fix this problem. The issue has taken on some urgency, because I recommended 3cx for this company location. And I would like to propose to Management that we get additional 3cx installations in our company.
Needless to say, I am desperate for a miracle or advice on what I can do to fix this. Please get back if you need further info! I am having a meeting tomorrow with the manager of this "problem" location and want to have some answers for him.....