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Calls drop after 10 mins

Discussion in '3CX Phone System - General' started by markcr0, Apr 17, 2010.

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  1. markcr0

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    Hi,

    I'm using 3CX PBX v8.0.10116.583 with 2 SPA942's, 2 Sipgate trunks (a DDI per 942) and an SPA-3102 connected to a Virgin analogue line on a flat network 192.168.x.xx addresses.

    Both inbound and outbound calls work fine, problem is during a longish call, the call drops after about 10 -or so- mins regardless of which route out I set via the PBX; Sipgate or the Virgin analogue line. At present I have only 1 outbound rule which is to the Virgin line & I don't have any dropped bytes or packets on the SPA-3102.

    Was wondering if anyone could suggest a fix?
     
  2. leejor

    leejor Well-Known Member

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    The fact that it is happening on both outgoing routes suggests that it isn't the trunks dropping the call but something either in 3CX or back towards your set. Does this happen when placing calls from any of your phones? Does the screen on the phone indicate that it "knows" that the call has ended, or are you just left with dead air? Does the 3CX log show a reason for the termination? Have you set up a 3CX softphone and tried calls from that, just to add a different type of set to the mix?
     
  3. markcr0

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    Calls are dropped be either extension. The phone's screen(s) no longer displays the dialed number so knows the call has been dropped however i just get dead air.

    I've not tried setting up a soft phone but will do and will make internal calls and see what results I get.
     
  4. SY

    SY Well-Known Member
    3CX Support

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    Hi Mark,

    Welcome to forum :)

    Following actions can speedup resolution of the problem:

    1. open support ticket. Our support team will help you to identify the problem
    2. if 1. is not possible then provide information as requested in http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html. Forum Community will try to help you to identify the problem
    3. In any case send support request to your trunk service provider.

    Thanks
     
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