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- Apr 2, 2009
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Vali_3CX locked my earlier topic (probably because I dared to criticise 3CX), so I've been forced to post a new topic and seek assistance from the community.
We have the latest COMMERCIAL (yes...we pay for this product, and we pay for annual update insurance) release of the 3CX PBX installed. We are still using the Version 3.1 softphones, because they are relatively easy to use and we didn't feel the need to upgrade all 45 or so machines that we have in our office. We also strongly dislike the new softphone design (and note that you still have to run the Assistant as a separate application).
Nonetheless, the Version 3.1 softphone has stopped working (for some unknown reason) on my Windows 7 machine. It was working perfectly previously.
I have uninstalled and installed the latest softphone release, but using EXACTLY the same settings as before, I now cannot connect to the PBX and all calls are "forbidden".
Here is the debugging info from the phone:
DX:MP3 Writer initialized
DX:MP3 Encoder initialized
DX:FFDShow not present
Integration with 3CX Call Assistant is OFF
Translation file OK
Attempting to connect pbx
Phone got as local port 53557
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK [{CD5ABDCB-002A-40D5-A81A-D0907B8D9EDC}]
Sound ring device OK [{84A7AE98-D823-48B9-B189-8D4F657F68F9}]
Sound speaker device OK [{84A7AE98-D823-48B9-B189-8D4F657F68F9}]
Phone is now connected
Phone is no longer connected
Integration with 3CX Call Assistant is OFF
Translation file OK
Attempting to connect pbx
Phone got as local port 59536
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK [{CD5ABDCB-002A-40D5-A81A-D0907B8D9EDC}]
Sound ring device OK [{84A7AE98-D823-48B9-B189-8D4F657F68F9}]
Sound speaker device OK [{84A7AE98-D823-48B9-B189-8D4F657F68F9}]
Phone is now connected
Video calls not allowed
Forbidden
Video calls not allowed
Forbidden
Internally, we have "pbx" resolved to the server running 3CX (i.e. 192.168.10.11), so phone settings are as follows:
Extension: 110
ID: 110
Password: XXXX
I am in the office - local IP = "pbx"
Any ideas as to why, with exactly the same settings as the old phone, this new version of the 3CX softphone has all calls "forbidden"? Why does it say "video calls are not allowed", when I'm only trying to make a voice call?
Thanks in advance,
Lee
We have the latest COMMERCIAL (yes...we pay for this product, and we pay for annual update insurance) release of the 3CX PBX installed. We are still using the Version 3.1 softphones, because they are relatively easy to use and we didn't feel the need to upgrade all 45 or so machines that we have in our office. We also strongly dislike the new softphone design (and note that you still have to run the Assistant as a separate application).
Nonetheless, the Version 3.1 softphone has stopped working (for some unknown reason) on my Windows 7 machine. It was working perfectly previously.
I have uninstalled and installed the latest softphone release, but using EXACTLY the same settings as before, I now cannot connect to the PBX and all calls are "forbidden".
Here is the debugging info from the phone:
DX:MP3 Writer initialized
DX:MP3 Encoder initialized
DX:FFDShow not present
Integration with 3CX Call Assistant is OFF
Translation file OK
Attempting to connect pbx
Phone got as local port 53557
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK [{CD5ABDCB-002A-40D5-A81A-D0907B8D9EDC}]
Sound ring device OK [{84A7AE98-D823-48B9-B189-8D4F657F68F9}]
Sound speaker device OK [{84A7AE98-D823-48B9-B189-8D4F657F68F9}]
Phone is now connected
Phone is no longer connected
Integration with 3CX Call Assistant is OFF
Translation file OK
Attempting to connect pbx
Phone got as local port 59536
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK [{CD5ABDCB-002A-40D5-A81A-D0907B8D9EDC}]
Sound ring device OK [{84A7AE98-D823-48B9-B189-8D4F657F68F9}]
Sound speaker device OK [{84A7AE98-D823-48B9-B189-8D4F657F68F9}]
Phone is now connected
Video calls not allowed
Forbidden
Video calls not allowed
Forbidden
Internally, we have "pbx" resolved to the server running 3CX (i.e. 192.168.10.11), so phone settings are as follows:
Extension: 110
ID: 110
Password: XXXX
I am in the office - local IP = "pbx"
Any ideas as to why, with exactly the same settings as the old phone, this new version of the 3CX softphone has all calls "forbidden"? Why does it say "video calls are not allowed", when I'm only trying to make a voice call?
Thanks in advance,
Lee