Hi, We have the following issue. We have a customer whom uses a call queue for the customer support center (4 agents). They sign on the the queue to get calls. When all the agents a in call, new callers are placed in the queue. But something the agents go on DND to take a break or have lunch. When all the agents are on DND (logged out of queue) we see new calls being dropped: Lost Call in Queue Klantcontactcentrum (800) from Caller ID xxxx. Is it possible to keep new callers in the queue while the agents are on DND? Of can they use a different status to be signed on to the queue but not get a call? So the calls are not being dropped?