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Calls Going Right to Voicemail WHY?

Discussion in '3CX Phone System - General' started by thereverend, Jun 19, 2011.

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  1. thereverend

    thereverend New Member

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    Calls that come in are going right to my voice mail. My phone is working properly and i can make calls from it and it is showing as registered but the calls that are coming in are going right to voicemail. Can someone please tell me what settings to check to make sure it is set up right or whatever.. BUT not all calls go to voicemail only 4 out of 6 do.. but the phone is always on and ready when they do.. I call myself and it goes to vm .. please help!
     
  2. davidbenwell

    davidbenwell Active Member

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    We need to see the logs before we can say what the problem is likely to be.
     
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  3. thereverend

    thereverend New Member

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    here is the server activity log,.attached


     
  4. thereverend

    thereverend New Member

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    Would not attach as file so here it is


    12:00.625




    [CM503003]: Call(20): Call to sip:210@192.168.1.109 has failed; Cause: 487 Request Cancelled; from IP:192.168.1.108:50567

    08:12:00.419

    [CM503008]: Call(20): Call is terminated

    08:11:57.632

    [CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/8.0] PBX contact: [sip:210@192.168.1.109:5060]

    08:11:57.632

    [CM503002]: Call(20): Alerting sip:210@192.168.1.108:5060;transport=udp

    08:11:57.335

    [CM503025]: Call(20): Calling Ext:Ext.210@[Dev:sip:210@192.168.1.108:5060;transport=udp]

    08:11:57.295

    [CM503004]: Call(20): Route 1: Ext:Ext.210@[Dev:sip:210@192.168.1.108:5060;transport=udp]

    08:11:57.291

    [CM503010]: Making route(s) to <sip:210@192.168.1.109:5060>

    08:11:57.284

    [CM505003]: Provider:[CallCentric - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:17772209598@68.68.178.107:5060]

    08:11:57.238

    [CM503001]: Call(20): Incoming call from 15185773549@(Ln.10000@CallCentric - US) to <sip:210@192.168.1.109:5060>

    08:11:57.166

    [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:210

    08:01:27.830

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    07:41:27.163

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    07:21:27.180

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    07:01:27.205

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    06:45:35.041

    [CM503008]: Call(19): Call is terminated

    06:45:28.632

    [CM503007]: Call(19): Device joined: sip:999@127.0.0.1:40600;rinstance=d0e9ccce0d3d77fb

    06:45:28.610

    [CM503007]: Call(19): Device joined: sip:210@192.168.1.108:5060;transport=udp

    06:45:28.580

    [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060]

    06:45:28.579

    [CM503002]: Call(19): Alerting sip:999@127.0.0.1:40600;rinstance=d0e9ccce0d3d77fb

    06:45:28.338

    [CM503025]: Call(19): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=d0e9ccce0d3d77fb]

    06:45:28.299

    [CM503004]: Call(19): Route 1: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=d0e9ccce0d3d77fb]

    06:45:28.296

    [CM503010]: Making route(s) to <sip:999@192.168.1.109>

    06:45:28.289

    [CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/8.0] PBX contact: [sip:210@192.168.1.109:5060]

    06:45:28.257

    [CM503001]: Call(19): Incoming call from Ext.210 to <sip:999@192.168.1.109>

    06:41:26.320

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    06:21:26.378

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    06:01:26.442

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    05:41:25.294

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    05:21:25.354

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    05:01:25.365

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    04:41:24.473

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    04:21:24.506

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

    04:08:19.825

    [CM503008]: Call(18): Call is terminated

    04:08:18.289

    [CM503007]: Call(18): Device joined: sip:210@192.168.1.108:5060;transport=udp

    04:08:18.264

    [CM503007]: Call(18): Device joined: sip:17772209598@callcentric.com:5060

    04:08:07.881

    [CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/8.0] PBX contact: [sip:210@192.168.1.109:5060]

    04:08:07.880

    [CM503002]: Call(18): Alerting sip:210@192.168.1.108:5060;transport=udp

    04:08:07.580

    [CM503025]: Call(18): Calling Ext:Ext.210@[Dev:sip:210@192.168.1.108:5060;transport=udp]

    04:08:07.538

    [CM503004]: Call(18): Route 1: Ext:Ext.210@[Dev:sip:210@192.168.1.108:5060;transport=udp]

    04:08:07.534

    [CM503010]: Making route(s) to <sip:210@192.168.1.109:5060>

    04:08:07.527

    [CM505003]: Provider:[CallCentric - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:17772209598@68.68.178.107:5060]

    04:08:07.492

    [CM503001]: Call(18): Incoming call from anonymous@(Ln.10000@CallCentric - US) to <sip:210@192.168.1.109:5060>

    04:08:07.420

    [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:210

    04:07:39.905

    [CM503008]: Call(17): Call is terminated

    04:07:26.980

    Currently active calls - 1: [17]

    04:07:21.295

    [CM503007]: Call(17): Device joined: sip:999@127.0.0.1:40600;rinstance=d0e9ccce0d3d77fb

    04:07:21.273

    [CM503007]: Call(17): Device joined: sip:210@192.168.1.108:5060;transport=udp

    04:07:21.243

    [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060]

    04:07:21.242

    [CM503002]: Call(17): Alerting sip:999@127.0.0.1:40600;rinstance=d0e9ccce0d3d77fb

    04:07:21.005

    [CM503025]: Call(17): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=d0e9ccce0d3d77fb]

    04:07:20.964

    [CM503004]: Call(17): Route 1: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=d0e9ccce0d3d77fb]

    04:07:20.962

    [CM503010]: Making route(s) to <sip:999@192.168.1.109>

    04:07:20.954

    [CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/8.0] PBX contact: [sip:210@192.168.1.109:5060]

    04:07:20.920

    [CM503001]: Call(17): Incoming call from Ext.210 to <sip:999@192.168.1.109>

    04:01:24.477

    [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:506
     
  5. davidbenwell

    davidbenwell Active Member

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    Hi, i see your using a Cisco 7960?

    Does the phone actually show as registered in 3CX (Green)??

    Do you have out of office hours set?
     
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  6. thereverend

    thereverend New Member

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    Yes the phone is Green and shows registered and does not go RED unless unplugged'



     
  7. davidbenwell

    davidbenwell Active Member

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    if you install the 3CX Softphone do you still get the same issue?
     
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  8. thereverend

    thereverend New Member

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    I have not been able to get the 3cx for android to work. It will not register.
    I have tried the step by step directions and it does not seem to work so i cant even try it.


     
  9. davidbenwell

    davidbenwell Active Member

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    please try the windows 3CX Softphone and let me know if that works ok, trying to see if its a Cisco Phone issue or 3CX hints the tests.
     
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  10. thereverend

    thereverend New Member

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    It still goes right to VM. Even with the softphone..
    would you be able to log in to my computer remotely and then ill log you into my 3cx to take a look around and see if everything is right in the 3cx system?


     
  11. thereverend

    thereverend New Member

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    It seems if i SHUT down and RESTART 3CX that the system functions for a little while then.. stops..

     
  12. davidbenwell

    davidbenwell Active Member

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    Might be a good idea to ask someone to do a remote support session to see what's wrong with your 3CX Phone System, it would be the quickest way of getting this sorted.
     
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  13. thereverend

    thereverend New Member

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    Can you do this for me?


     
  14. davidbenwell

    davidbenwell Active Member

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    Yes we can, however this is a chargeable service, pm me if you would like me to do this, Available tomorrow between 9am and 6pm UK Time.
     
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  15. thereverend

    thereverend New Member

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    What do you get for 1 incident?

     
  16. thereverend

    thereverend New Member

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    Can anyone shed some light on this. I would like to have the system up and running 100% before i go ahead any PAY anymore money for it.

    right now as it sits it is useless to me. I have today even changed out my servers with a FASTER server with MORE memory and DEDICATED only to 3cx at the moment. IIS is not RUNNING nor is any other server programs.. No Firewall etc.. Please help. the phone says registered all the time when the calls are going directly to voicemail so i have no idea whats going on here!
    :evil:
     
  17. davidbenwell

    davidbenwell Active Member

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    full info can be found at

    http://www.3cx-phone-system.co.uk/shop/#ecwid:category=886079&mode=product&product=4205695
     
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  18. paul1

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    Have you looked at the forwarding rules for your extensions? If your setting for "If the call is not answered within xx seconds then... " is to short that could be the problem.

    If you are less than about 10 seconds it could be timing out before you get your first ring. Try extending it to 20 seconds or more to see what happens. Note that there can be different settings for different statuses. (Available Away etc.)
     
  19. paul1

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    After looking at your log a little closer I noticed that you are using an "Out-of-Office" status. If you look at the forwarding tab for an extension you will notice that it does not even attempt to ring a phone with Out-of-Office status. Change your status to available and give it a try.
     
  20. thereverend

    thereverend New Member

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    Set at 60 Seconds right now..
    and I have even shut the Voicemail OFF and the Voice Mail will still answer sometimes.
    I do not have the phone set for out of the office. Where would i check to see if this is ENABLED?
    I see the OUT OF THE OFFICE tab but.. there is no ACTIVATE or anything to select or deselect this option.
    I have even tried 2 different phones to make sure it is NOT the phone.. :roll:


     
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