Solved calls not connecting,works after trying 3 or 4 times

Discussion in '3CX Phone System - General' started by phil.wade, Jan 11, 2018.

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  1. phil.wade

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    Our server it is hosted in Azure on a Debian 9 Stretch VM.

    Professional Perpetual 15.5.6354.2, Number of Simultaneous Calls 4

    The problem we have is
    * When we call out using a SIP often the call doesn’t connect, like it hangs and after 30 sec the call attempt ends.
    * License is used by these problem calls, and we get warnings like: License limit is reached. Active calls: [1,2,3,4,5]

    This was happening for a month or so before I upgraded to 15.5 and Debian 9 Stretch.

    It happens with multiple sips from different
    providers

    the firewall test was all ok

    Activity Log:

    01/05/2018 3:56:29 PM - [CM503003]: Call(C:57): Call to <sip:65********@siptrunk.hoiio.com:5060> has failed; Cause: 408 Request Timeout/INVITE from local

    01/05/2018 3:56:29 PM - Session 81695 has failed in leg L:57.2[Line:10005>>65********] ; Cause: 408 Request Timeout/INVITE from local

    01/05/2018 3:55:57 PM - [CM503025]: Call(C:57): Calling T:Line:10005>>65********@[Dev:sip:sip*******@siptrunk.hoiio.com:5060] for L:57.1[Extn:101]

    I'm pulling my hair out, anyone got any ideas?

    Thanks

    Phil
     
  2. phil.wade

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  3. phil.wade

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    this issue is resolved
     
    NickD_3CX likes this.
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