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- Nov 22, 2013
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Hi,
Over the past few weeks we have various issues with calls coming into or going out of our office. There doesn't seem to be any pattern. At times everything is OK and other times calls disconnect randomly of anybody dialling in or out cannot get anything.
The problem doesn't happen with calls between internal extensions and I created a bridge across our lan to the 3CX phone system in a different office but don't get any issues forcing calls down that route.
At this stage I think the problem is with our Gateway or the external phone line.
Are my thoughts correct or is there anything I should check with 3CX? I've been through all settings and logs and can't see anything that looks like it could be causing the problem.
Thanks
Paul
Over the past few weeks we have various issues with calls coming into or going out of our office. There doesn't seem to be any pattern. At times everything is OK and other times calls disconnect randomly of anybody dialling in or out cannot get anything.
The problem doesn't happen with calls between internal extensions and I created a bridge across our lan to the 3CX phone system in a different office but don't get any issues forcing calls down that route.
At this stage I think the problem is with our Gateway or the external phone line.
Are my thoughts correct or is there anything I should check with 3CX? I've been through all settings and logs and can't see anything that looks like it could be causing the problem.
Thanks
Paul