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Calls stuck in Park

Discussion in '3CX Phone System - General' started by netswork, Aug 23, 2011.

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  1. netswork

    netswork Active Member

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    I have a new system running 10 with latest Sp's. We use nexvortex sip trunking service on this system .

    The problem occurs when the customer parks a call and the caller hangs up while on hold. The BLF on the phone shows to still be busy. If the customer presses the BLF to retrieve the call they just hear the on hold music. When they hang up the park line is clear.

    We use the Cisco SPA 525 G2's.

    I cant decide if its 3cx that doesnt see the call disconnect...or if its the phone not getting an update from 3cx that the line is free.
     
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  2. mylove4life

    mylove4life New Member

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    I saw a different post about something like that before, if you do a search you might find it.
     
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