Calls that don't connect

Discussion in '3CX Phone System - General' started by AndrewT, Oct 9, 2015.

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  1. AndrewT

    Joined:
    Oct 7, 2015
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    We have an occasional problem with calls that come to an extension from outside DIDs on the 3CX windows softphones V12.5. The call comes into the extension, we click answer and the keypad changes like you have answered the call, but the call never connects. This has happened on multiple extensions over the last couple days.

    I had this happen to me while I was making a test call to my extension from my cell phone. From the incoming callers end, all I heard was the hold music before the system eventually cut me off. From the receiving side, once I pressed the answer button, there was nothing I could do to make the call connect. I didn't press the End Call button ever, but eventually the call ended itself.

    Here is a part of the server log that I couldn't interpret.
    Code:
    09-Oct-2015 08:21:56.580   L:3236.1[Line:10001<<7632421106]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
    09-Oct-2015 08:21:56.580   L:3236.3[Extn] has joined to L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:56.580   Session 519974 of leg L:3236.3[Extn] is connected
    
    What does "Call completed elsewhere" mean?

    Then this is the next log entry,
    Code:
    09-Oct-2015 08:21:56.784   [CM503003]: Call(C:3236): Call to <sip:102@pbx.somewhere.com:5060> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5488
    09-Oct-2015 08:21:56.784   Session 519976 has failed in leg L:3236.4[Extn] ; Cause: 487 Request Terminated/INVITE from xxx.0.0.1:5488
    09-Oct-2015 08:21:56.585   [CM503007]: Call(C:3236): Extn:102 has joined, contact <sip:102@xx.xx.xx.xx>
    
    And it continues to disconnect from there.

    Any ideas out there?
     
  2. lneblett

    lneblett Well-Known Member

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    It would help to have the entire log of the call. Call completed elsewhere is indicative of a leg of the call not being completed as a another different leg took the call.

    A gross example might be if you have two devices with the same extension (sip forking). A call comes in and rings both devices but one answers. The system then terminates the leg to the second device as there is no need to continue.

    There are other scenarios, but maybe this will give an idea......call pickup, forwarding, etc. Other possibilities.....phone make and model and full log of call.
     
  3. AndrewT

    Joined:
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    Here is the full log. We are only using the 3CX Softphone for Windows, no hard phones.

    Code:
    09-Oct-2015 08:22:28.590   L:3236.1[Line:10001<<7632421106]: Terminating targets, reason:
    09-Oct-2015 08:22:28.590   Leg L:3236.1[Line:10001<<7632421106] is terminated: Cause: BYE from PBX
    09-Oct-2015 08:22:28.590   L:3236.1[Line:10001<<7632421106] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=3f72df182410c80b Call-ID=117936234_55810226@xx.xx.xx.xx:
    BYE sip:7632421106@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-3f72df182410c80b-1---d8754z-;rport
    Max-Forwards: 70
    Route: <sip:63.247.69.226;lr;ftag=gK0744ff49;vsf=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAO2lzdXAtb2xpPTA7cHN0bi1wYXJhbXM9ODA4NDgxODA4ODgyO2NwYz1vcmRpbmFyeQ--;dlgcor=0de.f5d2>
    Contact: <sip:102@xx.xx.xx.xx:5060>
    To: "WIRELESS CALLER "<sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    From: <sip:102@63.247.69.226>;tag=0d707603
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 3 BYE
    Content-Length: 0
    09-Oct-2015 08:22:28.590   [CM503008]: Call(C:3236): Call is terminated
    09-Oct-2015 08:22:28.589   L:3236.1[Line:10001<<7632421106]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
    09-Oct-2015 08:22:28.584   Blocking refers for the Call(C:3236)
    09-Oct-2015 08:22:28.584   Call(C:3236) is terminated
    09-Oct-2015 08:22:28.583   L:3236.3[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
    09-Oct-2015 08:22:28.583   Leg L:3236.3[Extn] is terminated: Cause: BYE from xx.xx.xx.xx:57803
    09-Oct-2015 08:22:28.581   L:3236.3[Extn] got Terminated Recv Req BYE from xx.xx.xx.xx:57803 tid=Pjaa9816309d17449fb2d071ec25c7805d Call-ID=NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.:
    BYE sip:7632421106@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:57803;rport=57803;branch=z9hG4bKPjaa9816309d17449fb2d071ec25c7805d
    Max-Forwards: 70
    To: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=7870b31a
    From: <sip:102@xx.xx.xx.xx:5060>;tag=d6addaec5662409fadf96f65867af5b5
    Call-ID: NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.
    CSeq: 9930 BYE
    Content-Length: 0
    09-Oct-2015 08:22:28.581   L:3236.3[Extn] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=Pjaa9816309d17449fb2d071ec25c7805d Call-ID=NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:57803;rport=57803;branch=z9hG4bKPjaa9816309d17449fb2d071ec25c7805d
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=7870b31a
    From: <sip:102@xx.xx.xx.xx:5060>;tag=d6addaec5662409fadf96f65867af5b5
    Call-ID: NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.
    CSeq: 9930 BYE
    Content-Length: 0
    09-Oct-2015 08:21:56.802   L:3236.2[Ivr]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
    09-Oct-2015 08:21:56.802   Leg L:3236.2[Ivr] is terminated: Cause: BYE from xx.xx.xx.xx:40600
    09-Oct-2015 08:21:56.800   L:3236.2[Ivr] got Terminated Recv Req BYE from xx.xx.xx.xx:40600 tid=084cc22c47271579 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    BYE sip:7632421106@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:40600;branch=z9hG4bK-d8754z-084cc22c47271579-1---d8754z-;rport=40600
    Max-Forwards: 70
    Contact: <sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b>
    To: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    From: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 5 BYE
    User-Agent: 3CX IVR
    Reason: SIP;description="User Hung Up"
    Content-Length: 0
    09-Oct-2015 08:21:56.799   L:3236.2[Ivr] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=084cc22c47271579 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:40600;branch=z9hG4bK-d8754z-084cc22c47271579-1---d8754z-;rport=40600
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    From: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 5 BYE
    Content-Length: 0
    09-Oct-2015 08:21:56.790   L:3236.4[Extn]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
    09-Oct-2015 08:21:56.789   Leg L:3236.4[Extn] is terminated: Cause: 487 Request Terminated/INVITE from xx.xx.xx.xx:5488
    09-Oct-2015 08:21:56.785   L:3236.4[Extn] got Terminated Recv 487/INVITE from xx.xx.xx.xx:5488 tid=7a315a15e06e8f6a Call-ID=N2ZmMWFkYTUyOGExYTc5OTUyYTBlZWM0ZWMxZTllNDc.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-d8754z-7a315a15e06e8f6a-1---d8754z-;rport=5060
    To: <sip:102@pbx.somewheredistributing.com>;tag=ca4cf06b
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=6f60eb49
    Call-ID: N2ZmMWFkYTUyOGExYTc5OTUyYTBlZWM0ZWMxZTllNDc.
    CSeq: 1 INVITE
    User-Agent: 3CX Push Service
    Content-Length: 0
    09-Oct-2015 08:21:56.784   L:3236.4[Extn] got Failure: Failure Recv 487/INVITE from xx.xx.xx.xx:5488 tid=7a315a15e06e8f6a Call-ID=N2ZmMWFkYTUyOGExYTc5OTUyYTBlZWM0ZWMxZTllNDc.:
    SIP/2.0 487 Request Terminated
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-d8754z-7a315a15e06e8f6a-1---d8754z-;rport=5060
    To: <sip:102@pbx.somewheredistributing.com>;tag=ca4cf06b
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=6f60eb49
    Call-ID: N2ZmMWFkYTUyOGExYTc5OTUyYTBlZWM0ZWMxZTllNDc.
    CSeq: 1 INVITE
    User-Agent: 3CX Push Service
    Content-Length: 0
    09-Oct-2015 08:21:56.784   [CM503003]: Call(C:3236): Call to <sip:102@pbx.somewheredistributing.com:5060> has failed; Cause: 487 Request Terminated/INVITE from xx.xx.xx.xx:5488
    09-Oct-2015 08:21:56.784   Session 519976 has failed in leg L:3236.4[Extn] ; Cause: 487 Request Terminated/INVITE from xx.xx.xx.xx:5488
    09-Oct-2015 08:21:56.585   [CM503007]: Call(C:3236): Extn:102 has joined, contact <sip:102@xx.xx.xx.xx:57803>
    09-Oct-2015 08:21:56.583   L:3236.1[Line:10001<<7632421106] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=ff49.9c4f157116257bee292b1be83cc1fb08.0 Call-ID=117936234_55810226@xx.xx.xx.xx:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 63.247.69.226;branch=z9hG4bKff49.9c4f157116257bee292b1be83cc1fb08.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK07Bb2317e186f063161
    Record-Route: <sip:63.247.69.226;lr=on;ftag=gK0744ff49;vsf=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAO2lzdXAtb2xpPTA7cHN0bi1wYXJhbXM9ODA4NDgxODA4ODgyO2NwYz1vcmRpbmFyeQ--;dlgcor=0de.f5d2>
    Contact: <sip:102@xx.xx.xx.xx:5060>
    To: <sip:7632517557@63.247.69.226>;tag=0d707603
    From: <sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 29738 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CXPhoneSystem 12.5.44178.1002 (40218)
    Content-Length: 272
    
    v=0
    o=3cxPS 98683584512 416007847939 IN IP4 xx.xx.xx.xx
    s=3cxPS Audio call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 9074 RTP/AVP 0 18 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendonly
    09-Oct-2015 08:21:56.580   L:3236.1[Line:10001<<7632421106]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
    09-Oct-2015 08:21:56.580   L:3236.3[Extn] has joined to L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:56.580   Session 519974 of leg L:3236.3[Extn] is connected
    09-Oct-2015 08:21:56.580   L:3236.3[Extn] got Connected.UAC Recv 200/INVITE from xx.xx.xx.xx:57803 tid=0974895bf46e7017 Call-ID=NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;rport=5060;received=xx.xx.xx.xx;branch=z9hG4bK-d8754z-0974895bf46e7017-1---d8754z-
    Contact: "Andrew Tapper"<sip:102@xx.xx.xx.xx:57803;ob>
    To: <sip:102@xx.xx.xx.xx:5060>;tag=d6addaec5662409fadf96f65867af5b5
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=7870b31a
    Call-ID: NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.
    CSeq: 1 INVITE
    Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
    Content-Type: application/sdp
    Supported: replaces, 100rel, timer, norefersub
    Content-Length: 349
    
    v=0
    o=- 3653367716 3653367716 IN IP4 xx.xx.xx.xx
    s=pjmedia
    b=AS:84
    t=0 0
    a=X-nat:0
    m=audio 42002 RTP/AVP 0 8 3 96
    c=IN IP4 xx.xx.xx.xx
    b=TIAS:64000
    b=AS:84
    a=rtcp:42003
    a=sendrecv
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:96 telephone-event/8000
    a=fmtp:96 0-15
    m=video 0 RTP/AVP 31
    c=IN IP4 xx.xx.xx.xx
    09-Oct-2015 08:21:56.580   Remote SDP is set for leg L:3236.3[Extn]
    09-Oct-2015 08:21:56.580   Offer SDP arrived on Leg L:3236.3[Extn];
    OnOffer Recv 200/INVITE from xx.xx.xx.xx:57803 tid=0974895bf46e7017 Call-ID=NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;rport=5060;received=xx.xx.xx.xx;branch=z9hG4bK-d8754z-0974895bf46e7017-1---d8754z-
    Contact: "Andrew Tapper"<sip:102@xx.xx.xx.xx:57803;ob>
    To: <sip:102@xx.xx.xx.xx:5060>;tag=d6addaec5662409fadf96f65867af5b5
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=7870b31a
    Call-ID: NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.
    CSeq: 1 INVITE
    Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
    Content-Type: application/sdp
    Supported: replaces, 100rel, timer, norefersub
    Content-Length: 349
    
    v=0
    o=- 3653367716 3653367716 IN IP4 xx.xx.xx.xx
    s=pjmedia
    b=AS:84
    t=0 0
    a=X-nat:0
    m=audio 42002 RTP/AVP 0 8 3 96
    c=IN IP4 xx.xx.xx.xx
    b=TIAS:64000
    b=AS:84
    a=rtcp:42003
    a=sendrecv
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:96 telephone-event/8000
    a=fmtp:96 0-15
    m=video 0 RTP/AVP 31
    c=IN IP4 xx.xx.xx.xx
    09-Oct-2015 08:21:53.909   L:3236.2[Ivr] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=4a3f9e5716794f40 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:40600;branch=z9hG4bK-d8754z-4a3f9e5716794f40-1---d8754z-;rport=40600
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    From: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CXPhoneSystem 12.5.44178.1002 (40218)
    Content-Length: 272
    
    v=0
    o=3cxPS 101250498560 149183004674 IN IP4 xx.xx.xx.xx
    s=3cxPS Audio call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 7298 RTP/AVP 0 8 3 9 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:101 telephone-event/8000
    a=recvonly
    09-Oct-2015 08:21:53.809   Provisional response arrived for session 519976 of Leg L:3236.4[Extn]
    09-Oct-2015 08:21:53.809   L:3236.4[Extn] got Provisional Recv 180/INVITE from xx.xx.xx.xx:5488 tid=7a315a15e06e8f6a Call-ID=N2ZmMWFkYTUyOGExYTc5OTUyYTBlZWM0ZWMxZTllNDc.:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-d8754z-7a315a15e06e8f6a-1---d8754z-;rport=5060
    Contact: <sip:102@xx.xx.xx.xx:5488;rinstance=78d4d0f1adbcbbe3>
    To: <sip:102@pbx.somewheredistributing.com>;tag=ca4cf06b
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=6f60eb49
    Call-ID: N2ZmMWFkYTUyOGExYTc5OTUyYTBlZWM0ZWMxZTllNDc.
    CSeq: 1 INVITE
    User-Agent: 3CX Push Service
    Content-Length: 0
    09-Oct-2015 08:21:53.809   [CM503002]: Call(C:3236): Alerting Extn:102 by contact <sip:102@xx.xx.xx.xx:5488>
    09-Oct-2015 08:21:53.807   UacSession 519976 has formed leg L:3236.4[Extn]
    09-Oct-2015 08:21:53.708   Provisional response arrived for session 519974 of Leg L:3236.3[Extn]
    09-Oct-2015 08:21:53.708   L:3236.3[Extn] got Provisional Recv 180/INVITE from xx.xx.xx.xx:57803 tid=0974895bf46e7017 Call-ID=NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;rport=5060;received=xx.xx.xx.xx;branch=z9hG4bK-d8754z-0974895bf46e7017-1---d8754z-
    Contact: "Andrew Tapper"<sip:102@xx.xx.xx.xx:57803;ob>
    To: <sip:102@xx.xx.xx.xx:5060>;tag=d6addaec5662409fadf96f65867af5b5
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=7870b31a
    Call-ID: NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.
    CSeq: 1 INVITE
    Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
    Content-Length: 0
    09-Oct-2015 08:21:53.708   [CM503002]: Call(C:3236): Alerting Extn:102 by contact <sip:102@xx.xx.xx.xx:57803>
    09-Oct-2015 08:21:53.705   UacSession 519974 has formed leg L:3236.3[Extn]
    09-Oct-2015 08:21:53.705   Reneg. from L:3236.2[Ivr], answer
    09-Oct-2015 08:21:53.705   Leg L:3236.2[Ivr] raised event RecvdRemoteSdp
    09-Oct-2015 08:21:53.705   Remote SDP is set for leg L:3236.2[Ivr]
    09-Oct-2015 08:21:53.705   Answer SDP arrived on Leg L:3236.2[Ivr];
    OnAnswer Recv 200/INVITE from xx.xx.xx.xx:40600 tid=093e9b2f5e1f2f0d Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-d8754z-093e9b2f5e1f2f0d-1---d8754z-;rport=5060
    Contact: <sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b>
    To: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CX IVR
    Content-Length: 269
    
    v=0
    o=3cxVCE 282848640 176385362 IN IP4 xx.xx.xx.xx
    s=3cxVCE Audio Call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 40666 RTP/AVP 0 8 9 3 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    a=sendonly
    09-Oct-2015 08:21:53.705   L:3236.2[Ivr] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=b9506d0b3977ad29 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    ACK sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-b9506d0b3977ad29-1---d8754z-;rport
    Max-Forwards: 70
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 2 ACK
    Content-Length: 0
    09-Oct-2015 08:21:53.657   [CM503025]: Call(C:3236): Calling T:Extn:102@[Dev:sip:102@xx.xx.xx.xx:57803;ob,Dev:sip:102@xx.xx.xx.xx:5488;rinstance=78d4d0f1adbcbbe3] for L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:53.657   Route to L:3236.4[Extn] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=975151324255f427 Call-ID=N2ZmMWFkYTUyOGExYTc5OTUyYTBlZWM0ZWMxZTllNDc.:
    INVITE sip:102@xx.xx.xx.xx:5488;rinstance=78d4d0f1adbcbbe3 SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-975151324255f427-1---d8754z-;rport
    Max-Forwards: 70
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: <sip:102@pbx.somewheredistributing.com>
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=6f60eb49
    Call-ID: N2ZmMWFkYTUyOGExYTc5OTUyYTBlZWM0ZWMxZTllNDc.
    CSeq: 1 INVITE
    Alert-Info: <http://www.notused.invalidtld>;info=external
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Supported: replaces
    Referred-By: <sip:701@xx.xx.xx.xx:5060>
    Content-Length: 0
    09-Oct-2015 08:21:53.652   Added leg L:3236.4[Extn]
    09-Oct-2015 08:21:53.652   [CM503025]: Call(C:3236): Calling T:Extn:102@[Dev:sip:102@xx.xx.xx.xx:57803;ob,Dev:sip:102@xx.xx.xx.xx:5488;rinstance=78d4d0f1adbcbbe3] for L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:53.652   Route to L:3236.3[Extn] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=0d633e4be421b73c Call-ID=NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.:
    INVITE sip:102@xx.xx.xx.xx:57803;ob SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-0d633e4be421b73c-1---d8754z-;rport
    Max-Forwards: 70
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: <sip:102@xx.xx.xx.xx:5060>
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=7870b31a
    Call-ID: NjQ3YzU3ZGVkYjQ2MmM4YzRhMDIyN2Q1YTM0YThhZWI.
    CSeq: 1 INVITE
    Alert-Info: <http://www.notused.invalidtld>;info=external
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Supported: replaces
    Referred-By: <sip:701@xx.xx.xx.xx:5060>
    Content-Length: 0
    
    09-Oct-2015 08:21:53.647   Added leg L:3236.3[Extn]
    09-Oct-2015 08:21:53.598   [Flow] Call(C:3236): making call from L:3236.1[Line:10001<<7632421106] to T:Extn:102@[Dev:sip:102@xx.xx.xx.xx:57803;ob,Dev:sip:102@xx.xx.xx.xx:5488;rinstance=78d4d0f1adbcbbe3]
    09-Oct-2015 08:21:53.598   [CM503027]: Call(C:3236): From: Line:10001<<7632421106 ("Andrew Tapper" <sip:7632421106@pbx.somewheredistributing.com:5060>)  to  T:Extn:102@[Dev:sip:102@xx.xx.xx.xx:57803;ob,Dev:sip:102@xx.xx.xx.xx:5488;rinstance=78d4d0f1adbcbbe3]
    09-Oct-2015 08:21:53.598   [CM503004]: Call(C:3236): Route 1: from L:3236.1[Line:10001<<7632421106] to T:Extn:102@[Dev:sip:102@xx.xx.xx.xx:57803;ob,Dev:sip:102@xx.xx.xx.xx:5488;rinstance=78d4d0f1adbcbbe3]
    09-Oct-2015 08:21:53.598   [Flow] Call(C:3236): has built target endpoint: Extn:102 for call from L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:53.597   [CM503010]: Call(C:3236): Making route(s) from Line:10001<<7632421106 to <sip:102@xx.xx.xx.xx:5060>
    09-Oct-2015 08:21:53.597   L:3236.1[Line:10001<<7632421106]:  Updated OutCID: '17632517550' and DNName: 'Andrew Tapper'
    09-Oct-2015 08:21:53.597   Call(C:3236): Referred(i): src="Andrew Tapper"<sip:7632421106@pbx.somewheredistributing.com:5060;nf=e>; dst=<sip:701@xx.xx.xx.xx:5060>
    09-Oct-2015 08:21:53.597   Call transfer requested on Leg L:3236.2[Ivr];
    Refer Recv Req REFER from xx.xx.xx.xx:40600 tid=c938e80a5a1d7a19 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    REFER sip:7632421106@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:40600;branch=z9hG4bK-d8754z-c938e80a5a1d7a19-1---d8754z-;rport=40600
    Max-Forwards: 70
    Contact: <sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b>
    To: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    From: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 3 REFER
    User-Agent: 3CX IVR
    Refer-To: <sip:102@xx.xx.xx.xx:5060>
    Referred-By: <sip:701@xx.xx.xx.xx:5060>
    Content-Length: 0
    09-Oct-2015 08:21:53.561   L:3236.2[Ivr] Sending: OnSendReq Send Req INVITE from 0.0.0.0:0 tid=f50e7e6563016c51 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    INVITE sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-f50e7e6563016c51-1---d8754z-;rport
    Max-Forwards: 70
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 2 INVITE
    Alert-Info: <http://www.notused.invalidtld>;info=external
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CXPhoneSystem 12.5.44178.1002 (40218)
    Content-Length: 272
    
    v=0
    o=3cxPS 101250498560 149183004675 IN IP4 xx.xx.xx.xx
    s=3cxPS Audio call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 7298 RTP/AVP 0 8 9 3 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    a=recvonly
    09-Oct-2015 08:21:53.559   Providing SDP for L:3236.2[Ivr]
    09-Oct-2015 08:21:53.559   Reneg. from L:3236.1[Line:10001<<7632421106], offer
    09-Oct-2015 08:21:53.559   Leg L:3236.1[Line:10001<<7632421106] raised event RecvdRemoteSdp
    09-Oct-2015 08:21:53.559   Remote SDP is set for leg L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:53.559   Offer SDP arrived on Leg L:3236.1[Line:10001<<7632421106];
    OnOffer Recv Req INVITE from 63.247.69.226:5060 tid=ff49.9c4f157116257bee292b1be83cc1fb08.0 Call-ID=117936234_55810226@xx.xx.xx.xx:
    INVITE sip:17632517557@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/UDP 63.247.69.226;branch=z9hG4bKff49.9c4f157116257bee292b1be83cc1fb08.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK07Bb2317e186f063161
    Max-Forwards: 32
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: <sip:7632517557@63.247.69.226>;tag=0d707603
    From: <sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 29738 INVITE
    Session-Expires: 1800;refresher=uac
    Min-SE: 90
    Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed
    Allow: INVITE, ACK, CANCEL, BYE, REGISTER, REFER, INFO, SUBSCRIBE, NOTIFY, UPDATE, OPTIONS
    Content-Disposition: session;handling=required
    Content-Type: application/sdp
    Supported: timer
    Content-Length: 281
    
    v=0
    o=Sonus_UAC 26954 22931 IN IP4 xx.xx.xx.xx
    s=SIP Media Capabilities
    c=IN IP4 208.93.226.14
    t=0 0
    m=audio 25196 RTP/AVP 0 18 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=recvonly
    a=ptime:20
    09-Oct-2015 08:21:53.385   L:3236.2[Ivr] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=4a3f9e5716794f40 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:40600;branch=z9hG4bK-d8754z-4a3f9e5716794f40-1---d8754z-;rport=40600
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    From: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    Content-Length: 272
    
    v=0
    o=3cxPS 101250498560 149183004674 IN IP4 xx.xx.xx.xx
    s=3cxPS Audio call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 7298 RTP/AVP 0 8 3 9 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:101 telephone-event/8000
    a=recvonly
    09-Oct-2015 08:21:53.383   Providing SDP for L:3236.2[Ivr]
    09-Oct-2015 08:21:53.383   Reneg. from L:3236.1[Line:10001<<7632421106], answer
    09-Oct-2015 08:21:53.383   Leg L:3236.1[Line:10001<<7632421106] raised event RecvdRemoteSdp
    09-Oct-2015 08:21:53.383   Remote SDP is set for leg L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:53.383   Answer SDP arrived on Leg L:3236.1[Line:10001<<7632421106];
    OnAnswer Recv 200/INVITE from 63.247.69.226:5060 tid=ff49fc3b8d64402e Call-ID=117936234_55810226@xx.xx.xx.xx:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;received=xx.xx.xx.xx;branch=z9hG4bK-d8754z-ff49fc3b8d64402e-1---d8754z-;rport=5060
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: "WIRELESS CALLER "<sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    From: <sip:7632517557@63.247.69.226>;tag=0d707603
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 2 INVITE
    Session-Expires: 1800;refresher=uas
    Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed
    Allow: INVITE, ACK, CANCEL, BYE, REGISTER, REFER, INFO, SUBSCRIBE, NOTIFY, UPDATE, OPTIONS
    Content-Disposition: session; handling=required
    Content-Type: application/sdp
    Supported: timer
    Content-Length: 234
    
    v=0
    o=Sonus_UAC 26954 22930 IN IP4 xx.xx.xx.xx
    s=SIP Media Capabilities
    c=IN IP4 208.93.226.14
    t=0 0
    m=audio 25196 RTP/AVP 0 100
    a=rtpmap:0 PCMU/8000
    a=rtpmap:100 telephone-event/8000
    a=fmtp:100 0-15
    a=recvonly
    a=ptime:20
    09-Oct-2015 08:21:53.383   L:3236.1[Line:10001<<7632421106] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=c606a72e724ad022 Call-ID=117936234_55810226@xx.xx.xx.xx:
    ACK sip:7632421106@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-c606a72e724ad022-1---d8754z-;rport
    Max-Forwards: 70
    Route: <sip:63.247.69.226;lr;ftag=gK0744ff49;vsf=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAO2lzdXAtb2xpPTA7cHN0bi1wYXJhbXM9ODA4NDgxODA4ODgyO2NwYz1vcmRpbmFyeQ--;dlgcor=0de.f5d2>
    Contact: <sip:17632517557@xx.xx.xx.xx:5060>
    To: "WIRELESS CALLER "<sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    From: <sip:7632517557@63.247.69.226>;tag=0d707603
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 2 ACK
    Content-Length: 0
    09-Oct-2015 08:21:52.957   L:3236.1[Line:10001<<7632421106] Sending: OnSendReq Send Req INVITE from 0.0.0.0:0 tid=ec08c80ab9154b2a Call-ID=117936234_55810226@xx.xx.xx.xx:
    INVITE sip:7632421106@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-ec08c80ab9154b2a-1---d8754z-;rport
    Max-Forwards: 70
    Route: <sip:63.247.69.226;lr;ftag=gK0744ff49;vsf=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAO2lzdXAtb2xpPTA7cHN0bi1wYXJhbXM9ODA4NDgxODA4ODgyO2NwYz1vcmRpbmFyeQ--;dlgcor=0de.f5d2>
    Contact: <sip:17632517557@xx.xx.xx.xx:5060>
    To: "WIRELESS CALLER "<sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    From: <sip:7632517557@63.247.69.226>;tag=0d707603
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    Content-Length: 272
    
    v=0
    o=3cxPS 98683584512 416007847938 IN IP4 xx.xx.xx.xx
    s=3cxPS Audio call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 9074 RTP/AVP 0 18 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendonly
    09-Oct-2015 08:21:52.955   Providing SDP for L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:52.955   Reneg. from L:3236.2[Ivr], offer
    09-Oct-2015 08:21:52.955   Leg L:3236.2[Ivr] raised event RecvdRemoteSdp
    09-Oct-2015 08:21:52.954   Remote SDP is set for leg L:3236.2[Ivr]
    09-Oct-2015 08:21:52.954   Offer SDP arrived on Leg L:3236.2[Ivr];
    OnOffer Recv Req INVITE from xx.xx.xx.xx:40600 tid=4a3f9e5716794f40 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    INVITE sip:7632421106@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:40600;branch=z9hG4bK-d8754z-4a3f9e5716794f40-1---d8754z-;rport=40600
    Max-Forwards: 70
    Contact: <sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b>
    To: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    From: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CX IVR
    Content-Length: 360
    
    v=0
    o=3cxVCE 282848640 176385361 IN IP4 xx.xx.xx.xx
    s=3cxVCE Audio Call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 40666 RTP/AVP 0 8 3 13 9 110 99 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:13 CN/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:110 iLBC/8000
    a=rtpmap:99 SPEEX/8000
    a=rtpmap:101 telephone-event/8000
    a=ptime:20
    a=sendonly
    09-Oct-2015 08:21:41.984   Session 519956 of leg L:3236.1[Line:10001<<7632421106] is confirmed
    09-Oct-2015 08:21:41.984   L:3236.1[Line:10001<<7632421106] got Confirmed Recv Req ACK from 63.247.69.226:5060 tid=1f49.a0a75ea718b85085893d01fbf61420c6.0 Call-ID=117936234_55810226@xx.xx.xx.xx:
    ACK sip:17632517557@xx.xx.xx.xx:5060 SIP/2.0
    Via: SIP/2.0/UDP 63.247.69.226;branch=z9hG4bK1f49.a0a75ea718b85085893d01fbf61420c6.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK07Bb18231f06f063161
    Max-Forwards: 32
    To: <sip:7632517557@63.247.69.226>;tag=0d707603
    From: <sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 29737 ACK
    Content-Length: 0
    09-Oct-2015 08:21:41.812   [CM503007]: Call(C:3236): Ivr:701 has joined, contact <sip:701@xx.xx.xx.xx:40600>
    09-Oct-2015 08:21:41.794   [CM503007]: Call(C:3236): Line:10001<<7632421106 has joined, contact <sip:42836829@gw1.siptrunk.com:5060>
    09-Oct-2015 08:21:41.794   Session 519956 of leg L:3236.1[Line:10001<<7632421106] is connected
    09-Oct-2015 08:21:41.794   L:3236.1[Line:10001<<7632421106] got Connected.UAS Send 200/INVITE from 0.0.0.0:0 tid=1f49.4116bce2d2cf10a57478a69c75eb981f.0 Call-ID=117936234_55810226@xx.xx.xx.xx:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 63.247.69.226;branch=z9hG4bK1f49.4116bce2d2cf10a57478a69c75eb981f.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK07Bb17d605e712a2bf4
    Record-Route: <sip:63.247.69.226;lr=on;ftag=gK0744ff49;vsf=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAO2lzdXAtb2xpPTA7cHN0bi1wYXJhbXM9ODA4NDgxODA4ODgyO2NwYz1vcmRpbmFyeQ--;dlgcor=0de.f5d2>
    Contact: <sip:17632517557@xx.xx.xx.xx:5060>
    To: <sip:7632517557@63.247.69.226>;tag=0d707603
    From: "WIRELESS CALLER "<sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 29737 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CXPhoneSystem 12.5.44178.1002 (40218)
    Content-Length: 272
    
    v=0
    o=3cxPS 98683584512 416007847937 IN IP4 xx.xx.xx.xx
    s=3cxPS Audio call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 9074 RTP/AVP 0 18 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    09-Oct-2015 08:21:41.794   L:3236.1[Line:10001<<7632421106] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=1f49.4116bce2d2cf10a57478a69c75eb981f.0 Call-ID=117936234_55810226@xx.xx.xx.xx:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 63.247.69.226;branch=z9hG4bK1f49.4116bce2d2cf10a57478a69c75eb981f.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK07Bb17d605e712a2bf4
    Record-Route: <sip:63.247.69.226;lr=on;ftag=gK0744ff49;vsf=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAO2lzdXAtb2xpPTA7cHN0bi1wYXJhbXM9ODA4NDgxODA4ODgyO2NwYz1vcmRpbmFyeQ--;dlgcor=0de.f5d2>
    Contact: <sip:17632517557@xx.xx.xx.xx:5060>
    To: <sip:7632517557@63.247.69.226>;tag=0d707603
    From: "WIRELESS CALLER "<sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 29737 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    Content-Length: 272
    
    v=0
    o=3cxPS 98683584512 416007847937 IN IP4 xx.xx.xx.xx
    s=3cxPS Audio call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 9074 RTP/AVP 0 18 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    09-Oct-2015 08:21:41.791   L:3236.1[Line:10001<<7632421106]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
    09-Oct-2015 08:21:41.791   L:3236.2[Ivr] has joined to L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:41.791   Session 519959 of leg L:3236.2[Ivr] is connected
    09-Oct-2015 08:21:41.791   L:3236.2[Ivr] got Connected.UAC Recv 200/INVITE from xx.xx.xx.xx:40600 tid=4f468b182620cc4e Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-d8754z-4f468b182620cc4e-1---d8754z-;rport=5060
    Contact: <sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b>
    To: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CX IVR
    Content-Length: 257
    
    v=0
    o=3cxVCE 282848640 176385360 IN IP4 xx.xx.xx.xx
    s=3cxVCE Audio Call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 40666 RTP/AVP 0 8 9 3 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    
    09-Oct-2015 08:21:41.790   Remote SDP is set for leg L:3236.2[Ivr]
    09-Oct-2015 08:21:41.790   Answer SDP arrived on Leg L:3236.2[Ivr];
    OnAnswer Recv 200/INVITE from xx.xx.xx.xx:40600 tid=4f468b182620cc4e Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-d8754z-4f468b182620cc4e-1---d8754z-;rport=5060
    Contact: <sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b>
    To: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CX IVR
    Content-Length: 257
    
    v=0
    o=3cxVCE 282848640 176385360 IN IP4 xx.xx.xx.xx
    s=3cxVCE Audio Call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 40666 RTP/AVP 0 8 9 3 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    09-Oct-2015 08:21:41.790   L:3236.2[Ivr] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=5159046dd622291f Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    ACK sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-5159046dd622291f-1---d8754z-;rport
    Max-Forwards: 70
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 1 ACK
    Content-Length: 0
    09-Oct-2015 08:21:41.790   L:3236.1[Line:10001<<7632421106] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=1f49.4116bce2d2cf10a57478a69c75eb981f.0 Call-ID=117936234_55810226@xx.xx.xx.xx:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP 63.247.69.226;branch=z9hG4bK1f49.4116bce2d2cf10a57478a69c75eb981f.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK07Bb17d605e712a2bf4
    Record-Route: <sip:63.247.69.226;lr=on;ftag=gK0744ff49;vsf=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAO2lzdXAtb2xpPTA7cHN0bi1wYXJhbXM9ODA4NDgxODA4ODgyO2NwYz1vcmRpbmFyeQ--;dlgcor=0de.f5d2>
    Contact: <sip:17632517557@xx.xx.xx.xx:5060;rinstance=80e9bf0191a25d0a>
    To: <sip:7632517557@63.247.69.226>;tag=0d707603
    From: "WIRELESS CALLER "<sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 29737 INVITE
    Content-Length: 0
    09-Oct-2015 08:21:41.790   Provisional response arrived for session 519959 of Leg L:3236.2[Ivr]
    09-Oct-2015 08:21:41.790   L:3236.2[Ivr] got Provisional Recv 180/INVITE from xx.xx.xx.xx:40600 tid=4f468b182620cc4e Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK-d8754z-4f468b182620cc4e-1---d8754z-;rport=5060
    Contact: <sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b>
    To: <sip:701@xx.xx.xx.xx:5060>;tag=58551a32
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 1 INVITE
    User-Agent: 3CX IVR
    Content-Length: 0
    09-Oct-2015 08:21:41.790   [CM503002]: Call(C:3236): Alerting Ivr:701 by contact <sip:701@xx.xx.xx.xx:40600>
    09-Oct-2015 08:21:41.788   UacSession 519959 has formed leg L:3236.2[Ivr]
    09-Oct-2015 08:21:41.647   [CM503025]: Call(C:3236): Calling T:Ivr:701@[Dev:sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b] for L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:41.647   Route to L:3236.2[Ivr] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=6f3d162e3a66e459 Call-ID=ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.:
    INVITE sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-6f3d162e3a66e459-1---d8754z-;rport
    Max-Forwards: 70
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: <sip:701@xx.xx.xx.xx:5060>
    From: "Andrew Tapper"<sip:7632421106@xx.xx.xx.xx:5060;nf=e>;tag=0053413d
    Call-ID: ZmE3OGY0NGVjZTdhMzgwODExNzFmYmYxNzE2ODhmNTM.
    CSeq: 1 INVITE
    Alert-Info: <http://www.notused.invalidtld>;info=external
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    Content-Length: 272
    
    v=0
    o=3cxPS 101250498560 149183004673 IN IP4 xx.xx.xx.xx
    s=3cxPS Audio call
    c=IN IP4 xx.xx.xx.xx
    t=0 0
    m=audio 7298 RTP/AVP 0 8 9 3 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    a=sendrecv
    09-Oct-2015 08:21:41.642   Added leg L:3236.2[Ivr]
    09-Oct-2015 08:21:41.637   [Flow] Call(C:3236): making call from L:3236.1[Line:10001<<7632421106] to T:Ivr:701@[Dev:sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b]
    09-Oct-2015 08:21:41.637   [CM503027]: Call(C:3236): From: Line:10001<<7632421106 ("Andrew Tapper" <sip:7632421106@pbx.somewheredistributing.com:5060>)  to  T:Ivr:701@[Dev:sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b]
    09-Oct-2015 08:21:41.637   [CM503004]: Call(C:3236): Route 1: from L:3236.1[Line:10001<<7632421106] to T:Ivr:701@[Dev:sip:701@xx.xx.xx.xx:40600;rinstance=8d5dc13d74ad918b]
    09-Oct-2015 08:21:41.636   [Flow] Call(C:3236): has built target endpoint: Ivr:701 for call from L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:41.636   [CM503010]: Call(C:3236): Making route(s) from Line:10001<<7632421106 to <sip:701@xx.xx.xx.xx:5060>
    09-Oct-2015 08:21:41.636   Remote SDP is set for leg L:3236.1[Line:10001<<7632421106]
    09-Oct-2015 08:21:41.634   [CM500002]: Call(C:3236): Info on incoming INVITE from Line:10001<<7632421106:
    Invite-IN Recv Req INVITE from 63.247.69.226:5060 tid=1f49.4116bce2d2cf10a57478a69c75eb981f.0 Call-ID=117936234_55810226@xx.xx.xx.xx:
    INVITE sip:17632517557@xx.xx.xx.xx:5060;rinstance=80e9bf0191a25d0a SIP/2.0
    Via: SIP/2.0/UDP 63.247.69.226;branch=z9hG4bK1f49.4116bce2d2cf10a57478a69c75eb981f.0
    Via: SIP/2.0/UDP xx.xx.xx.xx:5060;branch=z9hG4bK07Bb17d605e712a2bf4
    Max-Forwards: 17
    Record-Route: <sip:63.247.69.226;lr;ftag=gK0744ff49;vsf=AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAO2lzdXAtb2xpPTA7cHN0bi1wYXJhbXM9ODA4NDgxODA4ODgyO2NwYz1vcmRpbmFyeQ--;dlgcor=0de.f5d2>
    Contact: <sip:7632421106@xx.xx.xx.xx:5060>
    To: <sip:7632517557@63.247.69.226>
    From: "WIRELESS CALLER "<sip:7632421106@xx.xx.xx.xx>;tag=gK0744ff49
    Call-ID: 117936234_55810226@xx.xx.xx.xx
    CSeq: 29737 INVITE
    Session-Expires: 1800
    Min-SE: 90
    Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed
    Allow: INVITE, ACK, CANCEL, BYE, REGISTER, REFER, INFO, SUBSCRIBE, NOTIFY, UPDATE, OPTIONS
    Content-Disposition: session;handling=required
    Content-Type: application/sdp
    Supported: timer
    Privacy: off
    Content-Length: 281
    Diversion: <sip:7632954222@xx.xx.xx.xx:5060>;privacy=off;screen=no; reason=unconditional; counter=1
    
    v=0
    o=Sonus_UAC 26954 22929 IN IP4 xx.xx.xx.xx
    s=SIP Media Capabilities
    c=IN IP4 208.93.226.14
    t=0 0
    m=audio 25196 RTP/AVP 0 18 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    a=ptime:20
    09-Oct-2015 08:21:41.634   [CM503001]: Call(C:3236): Incoming call from Line:10001<<7632421106 to <sip:701@xx.xx.xx.xx:5060>
    09-Oct-2015 08:21:41.586   IncomingCall: C:3236 from <sip:7632421106@xx.xx.xx.xx:5060> to <sip:17632517557@xx.xx.xx.xx:5060>
    09-Oct-2015 08:21:41.586   Added leg L:C:3236.1[No endpoint yet]
    
     
  4. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,061
    Likes Received:
    56
    A few things -

    It really helps to get the details of all aspects of the call. The logs show that the call came into an IVR, which was not mentioned originally. This then leaves open the question of whether the call really did connect as somehow the call appears to have been answered and then subsequently transferred to extension 102.

    So, upon reaching the IVR did you hear any messages about how to make your selection or the "please wait while I transfer your call"? Did you input a response via the keypad to get request 102?

    The call did reach 102, but as the IP addresses are completely masked, it is somewhat difficult to determine internal versus external.

    This makes me think that perhaps there may be an issue in my understanding of how you described the problem.

    What it really sounds like is that the call got answered and gave all the indications of being answered, but that there was no audio which is how you determine if the call really was completed. Because there was no audio, you thought there was no connection; hence "was nothing I could do to make the call connect. I didn't press the End Call button ever, but eventually the call ended itself.


    Assuming this is correct, then it leads me to the RTP streams (audio).
    What make and model of router and is SIP ALG off?
    Is the provider coming in on a cable feed and if so, is the modem set to bridge mode and its internal SIP ALG off?

    Have you run the firewall checker and does it pass?
    For the extension of interest (102), what codec is in use and what does your SIP provider support?
    IS the PBX provides audio check box on?
    You may want to look and test the functionality of re-invites and replaces (turn off and on and test under each condition)

    These are all conditions that may impact the call.
     
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