Calls to South Africa

Discussion in '3CX Phone System - General' started by Andy Veal, Feb 13, 2018.

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  1. Andy Veal

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    Hello,

    We are currently routing our SA calls through T4COM in the UK.

    We are seeing intermittent issues with calls dropping and bad audio.

    We seem to be having more issues with mobiles than landlines.

    Andy V
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Andy Veal

    In order to troubleshoot this you need to capture such a call with a packet capture tool like wireshark and see which side is terminating the call and/or which side sends the bad audio.
    If you want, sent me a PM with such a capture in order to further investigate.
     
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