Calls to Telia TeleMeeting Direct drop!

Discussion in '3CX Phone System - General' started by maciekish, Jan 19, 2009.

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  1. maciekish

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    Hi,
    we have a Polycom Soundstation IP 6000 that disconnects calls made to a telefonferencing service. All other calls work normally and the teleconferencing works on other phones set up on the same 3CX PBX.

    We call a special number, enter a username and password, then it says connecting, and then the call just drops. I suspect its the ACK is not received line that is the problem and some firewall issue, but how come all other calls work and we can call this service from other phones on the same 3CX?

    Code:
    17:17:09.385  	Call::Terminate  	[CM503008]: Call(2592): Call is terminated
    17:17:09.385 	Call::Terminate 	[CM503008]: Call(2592): Call is terminated
    17:17:09.385 	Call::Terminate 	[CM503008]: Call(2592): Call is terminated
    17:17:09.385 	InviteADS::onAckNotReceived 	[CM503019]: Call(2592): ACK is not received
    17:17:01.822 	MediaServerReporting::DTMFhandler 	[MS211000] C:2592.2: xxx.xxx.41.56:10432 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    17:16:39.495 	MediaServerReporting::DTMFhandler 	[MS211000] C:2592.1: 192.168.1.54:2228 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    17:16:37.338 	CallCtrl::onLegConnected 	[CM503007]: Call(2592): Device joined: sip:XXXXX93917@192.168.1.54;transport=tcp
    17:16:37.338 	CallCtrl::onLegConnected 	[CM503007]: Call(2592): Device joined: sip:17@192.168.1.54;transport=tcp
    17:16:37.010 	Line::printEndpointInfo 	[CM505003]: Provider:[Phonera17] Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP 600;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundStationIP-SPIP_6000-UA/3.0.2.0917] Transport: [sip:0.0.0.0:5060]
    17:16:37.010 	CallCtrl::onAnsweredCall 	[CM503002]: Call(2592): Alerting sip:XXXXX93917@192.168.1.54;transport=tcp
    17:16:36.354 	CallCtrl::onSelectRouteReq 	[CM503004]: Call(2592): Calling: VoIPline:XXXXX2391@(Ln.10004@Phonera17)@[Dev:sip:XXXXX93917@192.168.1.54;transport=tcp]
    17:16:36.338 	CallCtrl::onSelectRouteReq 	[CM503010]: Making route(s) to [sip:XXXXX2391@192.168.1.19;user=phone]
    17:16:36.338 	Extension::printEndpointInfo 	[CM505001]: Ext.17: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP 600;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PolycomSoundStationIP-SPIP_6000-UA/3.0.2.0917] Transport: [sip:0.0.0.0:5060]
    17:16:36.338 	CallCtrl::onIncomingCall 	[CM503001]: Call(2592): Incoming call from Ext.17 to [sip:XXXXX2391@192.168.1.19;user=phone]
     
  2. discovery1

    discovery1 Member

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    Is the Polycom set up as per the configuration guide?

    What make and model are the other phones that work correctly?
     
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  3. maciekish

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    We've had much trouble with the Polycom, they recommend a settings server etc which we dont want to implement for one phone. However it can be set up manually which is what we did and normal calls work. If there is a simple guide to set it up "correctly" i would be glad to see it!

    The other phones are Snom M3's and Snom 360's.

    Thank you for your time!
     
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