Calls wont transfer.

Discussion in '3CX Phone System - General' started by VPCIII, Apr 12, 2018.

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  1. VPCIII

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    I have a new 3CX setup on a Hyper V client with 4 V-NICs 2 for sip providers A and B both have QOS hand-offs. from their own router. ATT & Cox Cable 3rd is a air-gapped network for my internal phones. the last is the Internet facing Network. We are having a problem transferring calls, any time we transfer or the Digital Receptionist transfers the call is dropped. Can anyone help with this problem..
    Thanks,
    Vincent
     
  2. craigreilly

    craigreilly Well-Known Member

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    What do the logs say?
    Best bet to go to Activity and do a Capture. Make the test. Preview in Wireshark.
    Happy to take a look. Send via Private Conversation.
     
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  3. VPCIII

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    I am now realizing I have a number of problems with the set up that just dont make sense..
    On the ATT Trunk set up Options tab there is a field labeled "Select which IP to use in 'Contact' (SIP) and 'Connection'(SDP) fields" I selected "use this IP address" and put in 192.168.1.2, in trace file I see the public address following ::
    Message Header

    Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-524287-1---8a5f464cf961d16e;rport

    Max-Forwards: 70

    Contact: <sip:xxx.161.189.xxx:5060>

    To: <sip:5047825277@xx.xxx.xxx.xxx:5060>
    Contact: <sip:5044710241@xxx.xxx.xxx.xxx:5060
    I would have expected the private address I put in the feild..



    I am right on the verge of deploying another server and reinstalling a fresh 3cx on it..
    So I would be glad to pay someone to share a desktop with me so that we can troubleshoot together..
     
    #3 VPCIII, Apr 13, 2018
    Last edited: Apr 13, 2018