Camp On to a busy extension

Discussion in '3CX Phone System - General' started by Simon4acre, Sep 8, 2017.

Thread Status:
Not open for further replies.
  1. Simon4acre

    Joined:
    Mar 2, 2014
    Messages:
    7
    Likes Received:
    0
    Did I see somewhere that you can do this through 3CXPhone for windows. I think someone said you could right click a busy extension and it would give you the option to camp on. I have had a look but don't seem to have this option
     
  2. eddv123

    eddv123 Well-Known Member

    Joined:
    Aug 15, 2017
    Messages:
    1,218
    Likes Received:
    174
    Hi Simon4acre,

    This isn't a feature on 3CX currently, although you can certainly add this to the ideas page as a feature request:
    https://www.3cx.com/community/threa...uest-internal-and-external.41337/#post-170366

    You could however set that particular extension to accept more than 1 call - this way the user on the call can at least see who is calling them: Extension -> Forwarding Rules -> Available.

    Alternatively, add a BLF for this extension, this will enable you monitor their availability.

    If this isn't viable, the 3CX softphone also provides real-time visual and presence information (switchboard).
     
    YiannisH_3CX likes this.
Thread Status:
Not open for further replies.