We just migrated to 3CX from a previous phone system with call center module and we are trying out how to handle calls when an agent isn't answering that is logged into the queue. Imagine for a moment that one of our agents is logged into the queue and isn't present to answer calls (it doesn't matter why). Currently the phone will ring and ring at his/her desk call after call whereas the old system would log them off of the queue automatically if they missed X number of calls. This easily manages when people leave and forget to log out of their queue, or any number of other scenarios. Can this be done with 3CX? p.s. I am aware of the ability for 3CX to automatically manage a person by business hours and log in/off based on status but that's not what I'm looking for.