Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Can I disable "hold while I transfer" sound?

Discussion in '3CX Phone System - General' started by Murfy, Jun 30, 2015.

Thread Status:
Not open for further replies.
  1. Murfy

    Joined:
    Jun 30, 2015
    Messages:
    5
    Likes Received:
    0
    I have created a digital receptionist to welcome callers. This transfers after 0 seconds to my queue. However it seems to be impossible to disable the woman sayining "please hold while I transfer your call" (I have set it to Dutch so I don't know the exact phrasing).

    Is there any way to disable that?
     
  2. Deepest

    Joined:
    Nov 9, 2012
    Messages:
    45
    Likes Received:
    0
    Hi Murphy

    You can find the audio file and rename it. Then add a new blank audio file with the original file name.

    The audio file is named please_hold.wav.

    Cheers

    PS i have this running on most of my customers with call ques set up.
     
  3. Murfy

    Joined:
    Jun 30, 2015
    Messages:
    5
    Likes Received:
    0
    OK, thanks, that worked.
     
  4. Deepest

    Joined:
    Nov 9, 2012
    Messages:
    45
    Likes Received:
    0
    Cool glad i could help.
     
Thread Status:
Not open for further replies.