Can IVR Prompt Begin with First Digit in Extension

Discussion in '3CX Phone System - General' started by robhicks, Mar 11, 2008.

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  1. robhicks

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    I want to use a digital receptionist to invite callers to call sales, services and support using "1," "2" and "3" respectively. My extensions are 3 digits long and begin with extension 100. I'm having trouble with the system recognizing a simple selection of "1." It keeps waiting for something else to be selected. Is there a way around this or do I need to use some other way of transferring them to a hunt group?
     
  2. Philco

    Philco Member

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    Erm Rob, unless I'm misunderstanding you, you assign the extension or ring group against the DR single digit in the DR configuration!


    Phil
     
  3. landfiets

    landfiets New Member

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    try to push the whole extension like " 100" and see if it then is not a problem. Maybe your DTMF is not set right. What codec are you using? Try the best G711u.
     
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