HI
Excuse us for the delay.
We have replicated the problem thanks to the backup file uploaded in this post.
The Authentication info in both providers is missing. This was not backed up. The whole providers were not backed up in fact. When was this backup originally made? From what version of the PBX? The exception gives a clear indication that the backup was taken from either a beta or alpha release. Can you please confirm this?
Unfortunately you cannot use this backup.
Therefore the quickest way to get your system up and running is to do the following.
1) uninstall 3cx completely
2) Run the 3cx installation checker tool available from here
http://www.3cx.com/support/installation-checker.html
3) install 3cx phonesystem available from the downloads section.
4) Do not use that backup file. I repeat: We still would like to know on which version this backup was originally taken before you restored it on v 4744 just the same.
5) To complete the installation apply the patch available from here to fix rules in extensions
http://www.3cx.com/forums/new-3cx-phone-system-7-available-8497.html
You can now safely create Voip Providers with no problems.
For all the other users having problems with Voip Providers, kindly send any backup files directly and we will investigate each one of them and give you an update - send to
[email protected].
Do not use backups from Alpha and Beta releases on version 7.0.4744. Backups of 6.1 are supported however.
There is no need to send the backup file with prompts. if the backup file is too big, make the backup publicly available and we will download it.
Thanks