can not dail to softphone

Discussion in '3CX Phone System - General' started by guowushi, Apr 15, 2011.

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  1. guowushi

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    i (Beginner)use 3CX soft phone(1001) to call a phone (1003),it works. the log is :
    -------------------------------------------------------------------------------------------------------------------------------
    21:17:12.671 [CM503008]: Call(5): Call is terminated
    21:17:11.453 Session 190 of leg C:5.1 is confirmed
    21:17:11.250 [CM503007]: Call(5): Device joined: sip:1003@192.168.2.221:5060
    21:17:11.234 [CM503007]: Call(5): Device joined: sip:1001@192.168.2.100:62287;rinstance=0bd6ab001af2b896
    21:17:11.234 [MS210007] C:5.1:Answer provided. Connection(by pass mode): 192.168.2.221:54152(54153)
    21:17:11.234 [MS210001] C:5.2:Answer received. RTP connection[unsecure]: 192.168.2.221:54152(54153)
    21:17:11.234 Remote SDP is set for legC:5.2
    21:17:07.359 [CM505001]: Ext.1003: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [AX-125] PBX contact: [sip:1003@192.168.2.104:5060]
    21:17:07.359 [CM503002]: Call(5): Alerting sip:1003@192.168.2.221:5060
    21:17:07.281 [CM503025]: Call(5): Calling Ext:Ext.1003@[Dev:sip:1003@192.168.2.221:5060]
    21:17:07.281 [MS210006] C:5.2:Offer provided. Connection(by pass mode): 192.168.2.100:40012(40013)
    21:17:07.265 [CM503004]: Call(5): Route 1: Ext:Ext.1003@[Dev:sip:1003@192.168.2.221:5060]
    21:17:07.265 [CM503010]: Making route(s) to <sip:1003@192.168.2.104:5060>
    21:17:07.265 [MS210000] C:5.1:Offer received. RTP connection: 192.168.2.100:40012(40013)
    21:17:07.265 Remote SDP is set for legC:5.1
    21:17:07.265 [CM505001]: Ext.1001: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:1001@192.168.2.104:5060]
    21:17:07.250 [CM503001]: Call(5): Incoming call from Ext.1001 to <sip:1003@192.168.2.104:5060>
    21:17:07.218 [CM500002]: Info on incoming INVITE:
    INVITE sip:1003@192.168.2.104:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.2.100:62287;branch=z9hG4bK-d8754z-0c0574273770a147-1---d8754z-;rport=62287
    Max-Forwards: 70
    Contact: <sip:1001@192.168.2.100:62287;rinstance=0bd6ab001af2b896>
    To: <sip:1003@192.168.2.104:5060>
    From: "guowushi"<sip:1001@192.168.2.104:5060>;tag=ad609612
    Call-ID: M2FjMWQ5YjAwODEyYmVlMjllZjc4MzRjYmQ5YjM3Yjg.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Proxy-Authorization: Digest username="1001",realm="3CXPhoneSystem",nonce="414d535c03b8d65390:3dfbdb0b2b629e0718f1b90d2698daf6",uri="sip:1003@192.168.2.104:5060",response="b3584fb457a25922acae98a4e4dfa7f4",algorithm=MD5
    Supported: replaces
    User-Agent: 3CXPhone 5.0.14900.0
    Content-Length: 0
    --------------------------------------------------------------------------------------------------------------------

    But i use phone (1003) to call 3CX soft phone(1001) ,it can not works. the log is :

    21:52:00.515 Currently active calls [none]
    21:51:59.796 [CM502001]: Source info: From: "line1"<sip:1003@192.168.2.221>;tag=54436bb1a83c3838<sip:1001@192.168.2.104>
    21:51:59.796 [CM503013]: Call(8): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 1001@192.168.2.104 tid=1bfc7f46426e cseq=INVITE contact=1003@192.168.2.221 / 113 from(wire)
    21:51:59.796 [CM500002]: Info on incoming INVITE:
    INVITE sip:1001@192.168.2.104 SIP/2.0
    Via: SIP/2.0/UDP 192.168.2.221:5060;branch=z9hG4bK1bfc7f46426e
    Max-Forwards: 70
    Contact: <sip:1003@192.168.2.221>
    To: <sip:1001@192.168.2.104>
    From: "line1"<sip:1003@192.168.2.221>;tag=54436bb1a83c3838
    Call-ID: 415355535baf7c9a7b34d00b566963@192.168.2.221
    CSeq: 113 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY
    Proxy-Authorization: Digest username="1003",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:1001@192.168.2.104",nonce="414d535c03b8de7f92:708bab44bd4f6ae0422f092961a2e204",response="720d230d7ee1aa223c0de7b09a9cd911",opaque=""
    User-Agent: AX-125
    Content-Length: 0

    21:51:59.671 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:1001@192.168.2.104 SIP/2.0
    Via: SIP/2.0/UDP 192.168.2.221:5060;branch=z9hG4bK344390f5426e
    Max-Forwards: 70
    Contact: <sip:1003@192.168.2.221>
    To: <sip:1001@192.168.2.104>
    From: "line1"<sip:1003@192.168.2.221>;tag=54436bb1a83c3838
    Call-ID: 415355535baf7c9a7b34d00b566963@192.168.2.221
    CSeq: 112 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY
    User-Agent: AX-125
    Content-Length: 0

    21:51:59.671 [CM302001]: Authorization system can not identify source of: SipReq: INVITE 1001@192.168.2.104 tid=344390f5426e cseq=INVITE contact=1003@192.168.2.221 / 112 from(wire)
    21:51:28.515 Currently active calls [none]
    21:51:04.468 Extension 1003 is updated
    21:50:58.046 Currently active calls [none]

    please help!
     
  2. leejor

    leejor Well-Known Member

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    I'm assuming that 1001 =192.168.2.104 and 1003= 192.168.2.221 and 3CX=192.168.2.100, correct?
     
  3. mfm

    mfm Active Member

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    Hi There,

    The issue I am seeing here is that ( besides you are using an unsupported phone) that the phone is sending an incorrrect invite
    The phone is sending:

    From: "line1"<sip:1003@192.168.2.221>;tag=54436bb1a83c3838

    When it should be sending

    From: "line1"<sip:1003@192.168.2.104>;tag=54436bb1a83c3838

    Please check with the phone manufacturer and ask how this may be fixed.
     
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  4. guowushi

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    I'm assuming that 1001 =192.168.2.104 and 1003= 192.168.2.221 and 3CX=192.168.2.100, correct?
    yes!

    192.168.2.100 is a 3cx server;
    192.168.2.104 is win7 with softphone ,and number is 1001 ;
    192.168.2.221 is a VOIP gateway , number is 1003;
     
  5. SY

    SY Well-Known Member
    3CX Support

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    Just a correction:
    192.168.2.100 is win7 with softphone ,and number is 1001 ;
    192.168.2.104 is a 3cx server;
    192.168.2.221 is a VOIP gateway , number is 1003;
     
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