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Can not enter Dial Prompts when calling out

Discussion in '3CX Phone System - General' started by br0ck, Apr 25, 2007.

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  1. br0ck

    Apr 9, 2007
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    finaly got my system up and cranking
    here is the currnet setup
    windows 2003 in a datacenter (50/50mb pipe)
    Via Talk VOIP
    Astra 480i phones.

    now here is the issue,

    im not sure if it is phone setting or system related
    if i call out to lets say dell and there systems answers "welcome to dell, please press 1 to dial an extension" and i hit "1" nothing happens?

    can anyone give me a starting point to fix this


    oh yeah nad i keep getting this in my log file

    ??: from 'one:0/MediaServer':EP:0000003C@ payload #13 doesn't correspond initial SDP datalen=7
  2. AvayaGuy

    Apr 25, 2007
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    Hi br0ck,

    This sounds like it is phone setting related to me. Check that your phone is set to send DTMF in-band. Check the Aastra SIP IP Phone administrators guide PDF available from their support site and serach the document for DTMF. That should point you in the right direction.

    Don't worry about the error. Payload 13 is comfort noise generation, and I don't beleive 3cx is supporting this yet.

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