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can not make incoming or out going calls

Discussion in '3CX Phone System - General' started by dslgroup, Jun 13, 2009.

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  1. dslgroup

    Joined:
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    Hello

    every time I go to make a incoming call it will not connect looking at the logs I get this

    11:28:53.093 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:888@localhost:5060;transport=udp SIP/2.0
    Via: SIP/2.0/UDP 127.0.0.1:5066;rport=5066;branch=z9hG4bKfdec6e9f-5804-11de-a437-983e4a265195;received=10.1.1.21
    Max-Forwards: 70
    Contact: <sip:NetborderExpressGateway@127.0.0.1:5066;transport=udp>
    To: "127.0.0.1"<sip:888@localhost:5060>
    From: "unknown-caller-name"<sip:07xx38xxx59@10.1.1.21:5066>;tag=pxip-callid-1244888933-78125-17035-195ds-7675-932a546d
    Call-ID: fdea0c43-5804-11de-ab70-86c63895a837@dsl-3cx
    CSeq: 15579 INVITE
    Expires: 179
    Allow: INVITE, ACK, BYE, CANCEL, NOTIFY, INFO, OPTIONS, REFER
    Date: Sat, 13 Jun 2009 10:28:53 GMT
    Supported: replaces
    User-Agent: Netborder Express Gateway/2.0.0
    Content-Length: 0

    I have looked on the gateway manager for the NetborderExpressGateway and every time there is a call from a out side line the systemstatus go's yellow with an error of: Unknown status code received as nswer to INVITE: 407 proxy Authentication Required
    And I get this on my out going


    11:29:12.703 [CM504001]: Ext.623: new contact is registered. Contact(s): [sip:623@10.1.1.121;transport=udp/623]

    11:29:11.140 [CM503008]: Call(83): Call is terminated

    11:29:11.125 [CM503015]: Call(83): Attempt to reach "08496726"<sip:08496726@10.1.1.21:5060> failed. Reason: Server Failure

    11:29:11.125 [CM503003]: Call(83): Call to sip:8596726@127.0.0.1:5066 has failed; Cause: 500 Internal Server Error; from IP:127.0.0.1:5066

    11:29:11.031 [CM503024]: Call(83): Calling Unknown:8596726@(Ln.10000@Sangoma ISDN)@[Dev:sip:10000@127.0.0.1:5066]

    11:29:11.031 [CM503004]: Call(83): Route 1: Unknown:8596726@(Ln.10000@Sangoma ISDN)@[Dev:sip:10000@127.0.0.1:5066]

    11:29:11.015 [CM503010]: Making route(s) to "08596726"<sip:08596726@10.1.1.21:5060>

    11:29:11.000 [CM505001]: Ext.620: Device info: Device Identified: [Man: AAstra;Mod: 9133i;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [Aastra 9133i/1.4.2.3000 Brcm Callctrl/1.5.1.0 MxSF/v3.2.8.45] Transport: [sip:10.1.1.21:5060]

    11:29:11.000 [CM503001]: Call(83): Incoming call from Ext.620 to "08596726"<sip:08496726@10.1.1.21:5060>


    Can my one please help me Thank you for looking
     
  2. bluetel2

    bluetel2 Member

    Joined:
    Oct 16, 2008
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    hello,

    first you have problem of route

    11:29:11.031 [CM503004]: Call(83): Route 1: Unknown:8596726@(Ln.10000@Sangoma ISDN)@[Dev:sip:10000@127.0.0.1:5066]

    check your route status. try to make new route
     
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