can not receive and send FAX

Discussion in '3CX Phone System - General' started by daniel.lindenthal, Aug 27, 2012.

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  1. daniel.lindenthal

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    hi,
    I've installed 3CX v.11 with some extensionals. telefon is ok.
    but when i call the fax extension (from intern so as from extern) the connection will be closed in a second

    log:

    27-08-2012 17:20:42.975 Leg L:61.2[Fax] is terminated: Cause: 200 BYE from PBX
    27-08-2012 17:20:42.975 [CM503008]: Call(C:61): Call is terminated
    27-08-2012 17:20:42.972 Leg L:61.1[Extn] is terminated: Cause: 200 BYE from PBX
    27-08-2012 17:20:41.361 [CM503007]: Call(C:61): Fax:88 has joined, contact <sip:88@127.0.0.1:5100>
    27-08-2012 17:20:41.356 [CM503007]: Call(C:61): Extn:20 has joined, contact <sip:20@192.168.8.152:2048>
    27-08-2012 17:20:41.281 [CM503025]: Call(C:61): Calling T:Fax:88@[Dev:sip:88@127.0.0.1:5100;user=phone]
    27-08-2012 17:20:41.236 [CM503027]: Call(C:61): From: Extn:20 ("3 CX 2" <sip:20@192.168.8.173:5060>) to T:Fax:88@[Dev:sip:88@127.0.0.1:5100;user=phone]
    27-08-2012 17:20:41.236 [CM503004]: Call(C:61): Route 1: T:Fax:88@[Dev:sip:88@127.0.0.1:5100;user=phone]
    27-08-2012 17:20:41.232 [CM503001]: Call(C:61): Incoming call from Extn:20 to <sip:88@192.168.8.173:5060>

    how can I solve this Problem ?
     
  2. craigreilly

    craigreilly Well-Known Member

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    Are you on v11?
    Is Ext 20 a fax machine?
     
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  3. SY

    SY Well-Known Member
    3CX Support

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    Extension 20 does not support t38.
     
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  4. daniel.lindenthal

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    no ext. 20 is a telephone.
    we tried to call the Fax-server on 88 but we didn't get a fax signal
     
  5. daniel.lindenthal

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    @ sy:
    will the fax-server only answere if the incoming fax is t.38 ?
     
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