Can not record messages

Discussion in '3CX Phone System - General' started by msymmes, Nov 25, 2011.

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  1. msymmes

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    Voicemail messages are not being stored and delivered. Also, I can not change the personal greetings. But no errors in the server activity log. This is a new test installation under Windows7 Pro and IIS. Also, using a DEMO license key. Emails are being delivered to my SMTP server for event notifications but not for voicemails. I have checked and triple checked all settings.

    This must be something simple that I have overlooked. Any advice so that I can start reselling 3CX? It certainly is packed full of features !!
     
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  2. leejor

    leejor Well-Known Member

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    So, when you call an extension that has voicemail, what happens? Do you receive an outgoing message? Does it sound like it is recording your message? Does that call just end? Does the 3Cx log show the call being transferred to the voicemail system number? Are all of the Services running on 3CX?
     
  3. msymmes

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    Good questions...

    Q. So, when you call an extension that has voicemail, what happens?
    A. After ring-no answer, I get the voice mail box with the canned greeting and I record a message and press ZERO to save it at which point I just have dead air.

    Q. Do you receive an outgoing message?
    A. The message goes off into space.

    Q. Does it sound like it is recording your message?
    A. IT does record it because I can play it back by verifying it with pressing TWO. I can then listen it and press # and the system politely says Goodbye and disconnects.

    Q. Does that call just end?
    A. The call does not end. It just hangs.

    Q. Does the 3Cx log show the call being transferred to the voicemail system number?
    A. The log show the call being shunted to 999 as I would expect.

    Q. Are all of the Services running on 3CX?
    A. All services are running.

    Mark Symmes
    Toronto
     
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  4. msymmes

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    Here is the server activity log from fresh startup of 3CX:

    I have separated it into some useful chunks: Please go to bottom and read upwards:

    There was no voicemail to be retrieved so I hung up VVVVV

    13:52:17.407 [CM503008]: Call(2): Call is terminated
    13:52:07.111 Currently active calls - 1: [2]
    13:51:58.759 [CM503007]: Call(2): Device joined: sip:999@127.0.0.1:40600;rinstance=b78b25979222f999
    13:51:58.756 [CM503007]: Call(2): Device joined: sip:105@192.168.1.116:5060;transport=udp;user=phone
    13:51:58.745 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060]
    13:51:58.744 [CM503002]: Call(2): Alerting sip:999@127.0.0.1:40600;rinstance=b78b25979222f999
    13:51:58.599 [CM503025]: Call(2): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=b78b25979222f999]
    13:51:58.554 [CM503004]: Call(2): Route 1: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=b78b25979222f999]
    13:51:58.553 [CM503010]: Making route(s) to <sip:999@192.168.1.119:5060;user=phone>
    13:51:58.550 [CM505001]: Ext.105: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:105@192.168.1.119:5060]
    13:51:58.547 [CM503001]: Call(2): Incoming call from Ext.105 to <sip:999@192.168.1.119:5060;user=phone>

    Go to phone running extension 105 and attempt play the voicemail ^^^^^^

    13:49:26.576 [CM503008]: Call(1): Call is terminated
    13:48:59.100 Currently active calls - 1: [1]
    13:48:48.761 [CM503007]: Call(1): Device joined: sip:999@127.0.0.1:40600;rinstance=b78b25979222f999
    13:48:48.759 [CM503007]: Call(1): Device joined: sip:125@192.168.1.105:56813;rinstance=334bf805ad8c0516
    13:48:48.749 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060]
    13:48:48.749 [CM503002]: Call(1): Alerting sip:999@127.0.0.1:40600;rinstance=b78b25979222f999
    13:48:48.644 [CM503003]: Call(1): Call to sip:105@192.168.1.119:5060 has failed; Cause: 487 Request Cancelled; from IP:192.168.1.116:5060
    13:48:48.622 [CM503025]: Call(1): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=b78b25979222f999]
    13:48:48.563 [CM503005]: Call(1): Forwarding: Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=b78b25979222f999]

    Call not answered within 10 seconds ^^^^^

    13:48:38.585 [CM505001]: Ext.105: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.2.5.3] PBX contact: [sip:105@192.168.1.119:5060]
    13:48:38.585 [CM503002]: Call(1): Alerting sip:105@192.168.1.116:5060;transport=udp;user=phone
    13:48:38.505 [CM503025]: Call(1): Calling Ext:Ext.105@[Dev:sip:105@192.168.1.116:5060;transport=udp;user=phone]
    13:48:38.488 [CM503004]: Call(1): Route 1: Ext:Ext.105@[Dev:sip:105@192.168.1.116:5060;transport=udp;user=phone]
    13:48:38.481 [CM503010]: Making route(s) to <sip:105@192.168.1.119:5060>
    13:48:38.478 [CM505001]: Ext.125: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:125@192.168.1.119:5060]
    13:48:38.475 [CM503001]: Call(1): Incoming call from Ext.125 to <sip:105@192.168.1.119:5060>

    TEST CALL ^^^^^

    13:47:49.787 [CM504001]: Ext.125: new contact is registered. Contact(s): [sip:125@192.168.1.105:56813;rinstance=334bf805ad8c0516/125]
    13:47:31.412 [CM504004]: Registration succeeded for: 10000@VoIP.ms
    13:47:31.140 [CM504003]: Sent registration request for 10000@VoIP.ms
    13:47:31.039 IP(s) added:[192.168.1.119]
    13:47:28.753 [CM504001]: Ext.SP9: new contact is registered. Contact(s): [sip:SP9@127.0.0.1:40000;rinstance=21ef6f00a6e66d9d/SP9]
    13:47:28.752 [CM504001]: Ext.SP8: new contact is registered. Contact(s): [sip:SP8@127.0.0.1:40000;rinstance=835191378ab797de/SP8]
    13:47:28.745 [CM504001]: Ext.SP7: new contact is registered. Contact(s): [sip:SP7@127.0.0.1:40000;rinstance=5281f12adbaadbdf/SP7]
    13:47:28.744 [CM504001]: Ext.SP6: new contact is registered. Contact(s): [sip:SP6@127.0.0.1:40000;rinstance=235323e2fb84af6c/SP6]
    13:47:28.736 [CM504001]: Ext.SP5: new contact is registered. Contact(s): [sip:SP5@127.0.0.1:40000;rinstance=758bf874f1413ea8/SP5]
    13:47:28.652 [CM504001]: Ext.SP4: new contact is registered. Contact(s): [sip:SP4@127.0.0.1:40000;rinstance=2d6c43618eeb280e/SP4]
    13:47:28.652 [CM504001]: Ext.SP3: new contact is registered. Contact(s): [sip:SP3@127.0.0.1:40000;rinstance=b76f10944ada931d/SP3]
    13:47:28.651 [CM504001]: Ext.SP2: new contact is registered. Contact(s): [sip:SP2@127.0.0.1:40000;rinstance=7ea404249c585f0b/SP2]
    13:47:28.651 [CM504001]: Ext.SP1: new contact is registered. Contact(s): [sip:SP1@127.0.0.1:40000;rinstance=2eb4dd5c81895414/SP1]
    13:47:28.650 [CM504001]: Ext.SP0: new contact is registered. Contact(s): [sip:SP0@127.0.0.1:40000;rinstance=3bdbb03661820253/SP0]
    13:47:28.646 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=366bf330ee8f5baa/*1]
    13:47:28.635 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=4fa6eb717e60875f/*0]
    13:47:28.628 [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*777@127.0.0.1:40000;rinstance=168b4c6b45bc7a0f/*777]
    13:47:28.618 [CM504001]: Ext.704: new contact is registered. Contact(s): [sip:704@127.0.0.1:40300;rinstance=00badd89d28ca86a/704]
    13:47:28.618 [CM504001]: Ext.703: new contact is registered. Contact(s): [sip:703@127.0.0.1:40300;rinstance=2ad4f0639eed3040/703]
    13:47:28.609 [CM504001]: Ext.702: new contact is registered. Contact(s): [sip:702@127.0.0.1:40300;rinstance=05233e734c9b57e1/702]
    13:47:28.529 [CM504001]: Ext.701: new contact is registered. Contact(s): [sip:701@127.0.0.1:40300;rinstance=dfa095d5ab36b034/701]
    13:47:28.529 [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:700@127.0.0.1:40300;rinstance=13d1002dbc016230/700]
    13:47:26.631 [CM504001]: Ext.105: new contact is registered. Contact(s): [sip:105@192.168.1.116:5060;transport=udp;user=phone/105]
    13:47:25.332 [CM504001]: Ext.RecordFile: new contact is registered. Contact(s): [sip:RecordFile@127.0.0.1:40600;rinstance=23c67e0b5c8c6e07/RecordFile]
    13:47:25.331 [CM504001]: Ext.PlayFile: new contact is registered. Contact(s): [sip:playFile@127.0.0.1:40600;rinstance=a8bb80b44af22cbf/PlayFile]
    13:47:25.323 [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:MakeCall@127.0.0.1:40600;rinstance=ab1d6a6284bfb5e4/MakeCall]
    13:47:25.225 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:IVRForward@127.0.0.1:40600;rinstance=c6de6eef67100a6d/IVRForward]
    13:47:25.225 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:EndCall@127.0.0.1:40600;rinstance=87ce5a30ec3a34ca/EndCall]
    13:47:25.218 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=b78b25979222f999/999]
    13:47:24.241 [CM504001]: Ext.DialCode: new contact is registered. Contact(s): [sip:DialCode@127.0.0.1:5488/DialCode]
    13:47:23.992 [EC100007]: External application is connected: application:Win-PBX:0/QueueManager local:127.0.0.1:5482 remote:127.0.0.1:49172
    13:47:23.488 [CM504008]: Fax Service: registered as sip:888@192.168.1.119:5060 with contact sip:888@192.168.1.119:5100;user=phone
    13:47:22.967 [EC200002]: Media server is connected: application:Win-PBX:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:49170
    13:47:22.872 [EC200005]: Parking Orbit server is connected: application:Win-PBX:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:49169
    13:47:22.826 [EC200004]: IVR server is connected: application:Win-PBX:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:49166
    13:47:22.810 [CM504004]: Registration succeeded for: 10000@VoIP.ms
    13:47:22.467 [CM504003]: Sent registration request for 10000@VoIP.ms
    13:47:22.295 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 96.9.132.83:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.1.119:5060 UDP target domain=unspecified mFlowKey=0 ]
    13:47:21.094 [CM501006]: Default Local IP address: [192.168.1.119]
    13:47:21.094 [CM501001]: Start 3CX PhoneSystem Call Manager
    13:47:21.000 [EC200001]: Configuration server is connected: application:Win-PBX:5485/DBProvider local:127.0.0.1:49162 remote:127.0.0.1:5485
    13:47:20.985 [CM501007]: *** Started Calls Controller thread ***

    STARTUP ^^^^^
     
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  5. leejor

    leejor Well-Known Member

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    What happens if you just hang up after leaving a message, and not press 0 , or any other key?
     
  6. msymmes

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    Good suggestion. Just tried that. Still no voicemail message.
     
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  7. leejor

    leejor Well-Known Member

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    What i would do...is look on the harddrive of the system after a message has been left. It's usually in the program files/3CX directory , depending on operating system,and there will be an extension number associated with a sub directory. See if there is actually a recording in there.
    If not, it might be that an anti-virus programme on your computer is to blame. You said that you could review the message after leaving it. If there is a message in the directory, try playing it through the audio card.
     
  8. msymmes

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    I can't find any evidence of recordings for the messages I left.

    BTW, I backed up the entire 3CX configuration with the 3CX tools. Then I stopped all the services and un-installed 3CX.
    Then I re-installed and restored the configs.

    I also changed the the attributes of c:\ProgramData\3CX to not hidden and read/write instead of read only.

    Then I restarted 3CX after un-installing AVG.

    Problems have not changed. But I am noticing that I cannot change the forwarding rules on Ring-No-Answer for any extensions. I change them, click APPLY, (hit APPLY very hard with my mouse, it is taking a pounding just like my brain) and then review the screen and the changes have not been commited to the DB. Is this a Postgres problem?

    BTW, Thanks for your help so far. Bashing my head in Toronto....
     
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  9. leejor

    leejor Well-Known Member

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    Many features will be greyed out or can not be changed because of the version. With the Demo Key applied you should be able to access all features. Are you trying to do changes using a browser or through the Management Console Icon on the machine running 3CX? Some things don't work properly if you are using a browser.

    You may have a hardware/software/user permissions? issue with that particular machine, that is causing the voicemail issues.

    Not sure why that directory would be read only.
     
  10. msymmes

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    I have applied the DEMO key. Also, I am going to re-install and setup all the extensions, blah, blah, blah, manually. And I am going to run under the bundled web server instead of IIS.

    I agree that the native console seems to work better than the browser console.

    I will keep all posted...
     
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  11. msymmes

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    Did a complete re-install and manually built the system. Now, magically, things seem to be working quite nicely. Next step is to see why I stumbled upon a fix. It takes and idiot to design something complicated but it takes a genius to design something simple. We'll see how this evaluation goes from here...
     
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  12. davidbenwell

    davidbenwell Active Member

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    I know you got this working, but watch out for your Anti Virus software as this can also stop voice mail from being saved.
     
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  13. leejor

    leejor Well-Known Member

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    I can certainly understand the frustration when something that "should work", doesn't. I think it's safe to say that we have all been in that situation.

    Of course a lot of people point to Apple as the model of how things should be done, which, is all well and good, but they (Apple) control not only the software but the hardware too.

    Issues in the PC world arise because the software is not being installed on a standardised machine. With the exception of a few controlled installations, 3CX is being installed on an almost limitless variation of hardware and operating systems. Then toss in negative interactions with other previously installed software, all of which 3CX has no control over, other than a few suggestions of what is supported. I suppose that they could specify that 3CX will only work with a clean install of windows (XP/7, etc), on a machine with a very specific hardware set-up, but the real word doesn't work that way and it's just not practical for the majority of users
    So...it means having to deal with any problems that do crop up, when conflicts arise, as frustrating for , a small number of users, users as it is.
     
  14. msymmes

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    I agree with your statements 100%. And generally I throw hardware at the problem in order to dedicate clean machines to a mission critical application such as this. But then, as you suggest, Anti-Virus software might have been a root cause or may create problems in the future. So now the 64 thousand dollar question... Do I run the machine without AV software installed? I suppose if I keep it firewalled and don't do anything dumb it could remain clean.

    In any event, I now have a functioning testbed again and I am delivering voicemail notifications to my internal SMTP server complete with the audio attachment. This is progressing quite well suddenly.
     
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  15. davidbenwell

    davidbenwell Active Member

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    We always deploy AVG Anti Virus with our 3CX Installs, not had any issues with it so far.
     
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