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Can recieve external calls but cant make external calls

Discussion in '3CX Phone System - General' started by riceboi, Apr 3, 2008.

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  1. riceboi

    Apr 11, 2007
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    Hi Guys,

    Im not quite sure whats wrong, but 3cx was working properly the other day and today its decided not to work.
    Can recieve external calls, but cant dial out to external.

    Currently using iiNet Voip as my carrier and using Cisco 7970 Handsets.

    Here is the Server staus log when i attempt to make a call

    07:43:46.656 Call::Terminate [CM503008]: Call(2): Call is terminated
    07:43:46.390 Call::RouteFailed [CM503014]: Call(2): Attempt to reach [sip:0421033216@voip.deedee.net;user=phone] failed. Reason: No Answer
    07:43:46.265 CallLeg::eek:nFailure [CM503003]: Call(2): Call to sip:0421033216@iinetphone.iinet.net.au:5060 has failed; Cause: 408 Request Timeout; internal
    07:43:13.828 MediaServerReporting::SetRemoteParty [MS210002] C:2.2:Offer provided. Connection(transcoding mode):
    07:43:13.000 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(2): Calling: VoIPline:10000@[Dev:sip:0288542888@iinetphone.iinet.net.au:5060]
    07:43:12.875 MediaServerReporting::SetRemoteParty [MS210000] C:2.1:Offer received. RTP connection:
    07:43:12.671 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:0421033216@voip.deedee.net;user=phone]
    07:43:12.609 CallLeg::setRemoteSdp Remote SDP is set for legC:2.1
    07:43:12.593 Extension::printEndpointInfo [CM505001]: Ext.102: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7970G/8.3.0] Transport: [sip:]
    07:43:11.031 CallCtrl::eek:nIncomingCall [CM503001]: Call(2): Incoming call from Ext.102 to [sip:0421033216@voip.deedee.net;user=phone]
    07:43:09.953 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:0421033216@voip.deedee.net;user=phone SIP/2.0
    Via: SIP/2.0/UDP;branch=z9hG4bK93f43fbb
    Max-Forwards: 70
    Contact: [sip:102@;transport=udp]
    To: [sip:0421033216@voip.deedee.net;user=phone]
    From: "Bedroom 1"[sip:102@voip.deedee.net];tag=001243d1defa0003b930c2cd-6cf501ae
    Call-ID: 001243d1-defa0003-b474e3df-e1631634@
    CSeq: 102 INVITE
    Expires: 180
    Accept: application/sdp
    Date: Wed, 02 Apr 2008 20:41:40 GMT
    Proxy-Authorization: Digest username="102",realm="3CXPhoneSystem",uri="sip:0421033216@voip.deedee.net;user=phone",response="e5c0b75d5daffd0590c15b3c53eb0d37",nonce="12848964189:5f0706603380dc208a3268c1503b07f7",algorithm=MD5
    Supported: replaces, join, norefersub
    User-Agent: Cisco-CP7970G/8.3.0
    Allow-Events: kpml, dialog
    Content-Length: 0
    Remote-Party-ID: "Bedroom 1" [sip:102@voip.deedee.net];party=calling;id-type=subscriber;privacy=off;screen=yes

    Any Help Much Appreciated
  2. h2009

    h2009 Member

    Mar 15, 2008
    Likes Received:
    Hmm well that log is saying the call is working fine.
    Have you check your SIP provider to see if they've got a problem on there side. i.e. just directly call without using 3cx?
    Peronally when i get that type of message in 3CX its the provider which has a problem.

    You can try calling other numbers landlines and mobiles to see if its just one type of number which doesnt work.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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