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can`t create outgoing call

Discussion in 'iOS' started by vpaulo, Feb 22, 2013.

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  1. vpaulo

    Joined:
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    Situation:
    iphone ios 6.1; ios client 3.0.41

    registered succes by extern ip ( out of office) and internal ip ( in office)

    in out of office situation can`t do outgoing call. ip for nat (there iphone is live) going to the ext ip of 3cx server ( same ext. subnet)

    log:

    2-Feb-2013 18:11:09.122 Leg L:412.1[Unknown:] is terminated: Cause: BYE from PBX
    22-Feb-2013 18:11:09.072 [CM502001]: Source info: From: "10007"<sip:10007@84.47.XXX.XXX:1257>;tag=gz7KyXMLG9o304dU517v6qZ8nT0HcPfr; To: <sip:10000@84.47.XXX.XXX:1257>
    22-Feb-2013 18:11:09.072 [CM503013]: Call(C:412): Incoming call rejected, caller is unknown; msg=Ivite-IN Recv Req INVITE from 84.47.XXX.XXX:5077 tid=PjxLn5RXkATzqIIWwSOidTCtce0oEzDzsT Call-ID=v3Sk9ic-83-fSRX6I.oONciPRFgqOJg-:
    INVITE sip:10000@84.47.XXX.XXX:1257 SIP/2.0
    Via: SIP/2.0/UDP 84.47.XXX.XXX:5077;rport=5077;branch=z9hG4bKPjxLn5RXkATzqIIWwSOidTCtce0oEzDzsT
    Max-Forwards: 70
    Route: <sip:84.47.XXX.XXX:5060;lr>
    Contact: "10007"<sip:10007@84.47.XXX.XXX:5077;ob>
    To: <sip:10000@84.47.XXX.XXX:1257>
    From: "10007"<sip:10007@84.47.XXX.XXX:1257>;tag=gz7KyXMLG9o304dU517v6qZ8nT0HcPfr
    Call-ID: v3Sk9ic-83-fSRX6I.oONciPRFgqOJg-
    CSeq: 19858 INVITE
    Session-Expires: 1800
    Min-SE: 90
    Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
    Content-Type: application/sdp
    Proxy-Authorization: Digest username="10007",realm="3CXPhoneSystem",nonce="414d535c07380d7c72:e7b1c55b8b718f16b08a6a33d7a362b6",uri="sip:10000@192.168.168.173:5060",response="a17421ee4b4cfcbcee21aa60982daa0a",algorithm=MD5
    Supported: replaces, 100rel, timer, norefersub
    User-Agent: 3CXPhone for iPhone 3.0.41
    Content-Length: 293

    v=0
    o=- 3570531068 3570531068 IN IP4 84.47.XXX.XXX
    s=pjmedia
    c=IN IP4 84.47.XXX.XXX
    t=0 0
    m=audio 4014 RTP/AVP 3 0 8 101
    c=IN IP4 84.47.XXX.XXX
    a=rtcp:4015
    a=sendrecv
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    22-Feb-2013 18:11:08.956 [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    Invite-UNK Recv Req INVITE from 84.47.XXX.XXX:5077 tid=Pj8gDmNRTi668Rh.cBzITKxTUnB7n6wakI Call-ID=v3Sk9ic-83-fSRX6I.oONciPRFgqOJg-:
    INVITE sip:10000@84.47.XXX.XXX:1257 SIP/2.0
    Via: SIP/2.0/UDP 84.47.XXX.XXX:5077;rport=5077;branch=z9hG4bKPj8gDmNRTi668Rh.cBzITKxTUnB7n6wakI
    Max-Forwards: 70
    Route: <sip:84.47.XXX.XXX:5060;lr>
    Contact: "10007"<sip:10007@84.47.XXX.XXX:5077;ob>
    To: <sip:10000@84.47.XXX.XXX:1257>
    From: "10007"<sip:10007@84.47.XXX.XXX:1257>;tag=gz7KyXMLG9o304dU517v6qZ8nT0HcPfr
    Call-ID: v3Sk9ic-83-fSRX6I.oONciPRFgqOJg-
    CSeq: 19857 INVITE
    Session-Expires: 1800
    Min-SE: 90
    Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
    Content-Type: application/sdp
    Supported: replaces, 100rel, timer, norefersub
    User-Agent: 3CXPhone for iPhone 3.0.41
    Content-Length: 293

    v=0
    o=- 3570531068 3570531068 IN IP4 84.47.XXX.XXX
    s=pjmedia
    c=IN IP4 84.47.XXX.XXX
    t=0 0
    m=audio 4014 RTP/AVP 3 0 8 101
    c=IN IP4 84.47.XXX.XXX
    a=rtcp:4015
    a=sendrecv
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15


    and now registered from internal network at the same internal subnet 3cx server and client.


    22-Feb-2013 18:17:24.415 Leg L:413.2[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.123.91:5061
    22-Feb-2013 18:17:24.415 [CM503003]: Call(C:413): Call to <sip:10000@192.168.123.105:5060> has failed; Cause: 487 Request Terminated/INVITE from 192.168.123.91:5061
    22-Feb-2013 18:17:24.310 [CM503008]: Call(C:413): Call is terminated
    22-Feb-2013 18:17:24.309 Leg L:413.1[Extn] is terminated: Cause: CANCEL from 192.168.168.182:5077
    22-Feb-2013 18:17:22.425 [CM503025]: Call(C:413): Calling T:Extn:10000@[Dev:sip:10000@192.168.123.91:5061] for L:413.1[Extn]
    22-Feb-2013 18:17:22.377 [CM503027]: Call(C:413): From: Extn:10007 ("10007" <sip:10007@192.168.168.173:5060>) to T:Extn:10000@[Dev:sip:10000@192.168.123.91:5061]
    22-Feb-2013 18:17:22.376 [CM503004]: Call(C:413): Route 1: from L:413.1[Extn] to T:Extn:10000@[Dev:sip:10000@192.168.123.91:5061]
    22-Feb-2013 18:17:22.376 [CM503001]: Call(C:413): Incoming call from Extn:10007 to <sip:10000@192.168.168.173:5060>
    22-Feb-2013 18:17:14.808 [CM504001]: Endpoint Extn:10007: new contact is registered. Contact(s): [sip:10007@192.168.168.182:5077 / 10007]
    22-Feb-2013 18:17:13.149 [CM504002]: Endpoint Extn:10007: a contact is unregistered. Contact(s): []

    incomming calls are going normaly in both cases
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    i have the feeling that ur NAT Router/Firewall has SIP ALG, can you check this.
    What does the firewall checker reports on the PBX
     
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  3. vpaulo

    Joined:
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    cisco 2811 work only like nat access.
    There are ext ip address on 3cx interface.
    There are no sip alg.
    on previous version all work fine.
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    sure...
    http://www.cisco.com/en/US/docs/ios/security/configuration/guide/sec_sip_alg_aic.html
     
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