Hi, After buying a bunch of Cisco SPA509G phones, I realized that there are a few things our users don't like about them, namely: - Audio is muffled. It's full-bodied and I quite like it most of the time, but sometimes you get people whose voices simply sound muffled. - No line keys, and transferring calls is a hassle. They have to manually dial the extension number (the blf keys when set up as direct-dial keys don't work during a transfer), and because there are no "line keys", calls can get "lost in the system". They're coming from an analog PBX where each incoming line has its own line key, so it's easy to retrieve a call from any phone ("bill's on line 3"). - Manual company-wide phonebook generation. I have to manually edit the XML file to make changes to the companywide phonebook. After reading and posting about the above problems, the general consensus that I get is that I should have gone with Snom in the first place. We now need a few more phones, so decided to check out the Snoms this time. I'm looking at the Snom 320 and 370... will they take care of the problems above? Will there be any issues in running the phone system with both Cisco SPAs and Snoms? We're running 3CX v8.0.10824.716 at the moment and will upgrade to v9 when it's out. Thanks!