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Please try answer this first
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/
Hi @JohnS_3CXHi @nurv
There are a few things to keep in mind
Run these checks and let us know how it goes
- If your public IP changes, the FQDN will still point to the old one. Access the server using your public IP (for example https://81.x.x.x:5001)
- You can also try accessing it using your local IP ie. https://10.x.x.x:5001
- The PBX only answers on port 5001 if the firewall has forwards sending that port to the internal IP for your PBX. If using the local IP works but using the public doesn't, then you know what to go check next.
Is the firewall on Win 10 disabled?I am running V15.5 on a Windows 10 WM which is hosted on my QNAP NAS using the vistualization station
Thankyou for that. For some odd reason some of the 3CX services had stopped running even though they were set to run automatically on startup.Launch Chrome inside the Windows 10 VM and type 127.0.0.1:5000 it should load the 3CX management console.
Then if you believe the MC is no longer accessible via the local IP, the next thing to try is to check the task manager under the services tab, and see if any 3CX services have stopped running. Sort by description to make it easier, they will all appear on top. Ignore the Hotel Service.
View attachment 13548
Also under processes, you need to see PostgreSQL running similar to this:
View attachment 13549
This is for a small intercom system system home that I was testing. I have taken your advise and I have just installed the V16 on Debian on another VM machine to upgrade from V15.5.By the way, running your PBX on QNAP may not be the best idea performance-wise, especially since you are using Windows 10 as a guest OS rather than Debian 9 which is much lighter on resources.
Depending on how much CPU power and RAM the QNAP has, and depending on what type of hypervisor the machine provides, it may not be stable enough for production use.
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