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Solved Cannot change license key.

Discussion in '3CX Phone System - General' started by Draax, Jan 9, 2018.

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  1. Draax

    Jan 24, 2017
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    We've been using 3CX free for a year now, once the maintenance expired we purchased a key from one of your resellers.
    When i try to activate it the license key area is grayed out and cannot be changed.
    How do I resolve this to activate my purchased product?

  2. eddv123

    eddv123 Well-Known Member

    Aug 15, 2017
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    Hi Draxx,

    When in valid maintenance you should of simply opted to upgrade the FREE key to a commercial licence, this would of been an option your reseller had from their distributor.

    Doing this would of saved you some time and effort as you will now need to re-install the system with a backup to get this working with the new key:https://www.3cx.com/docs/manual/backup-restore-failover/

    You will need to obviously forget "Include License Key Information & FQDN" and if you want to use the same FQDN you will also need to release the license from the FQDN in order to use the same one.

    This is because the license key is bound to the FQDN during the installation.
    StefanW and YiannisH_3CX like this.
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