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Cannot change personal greeting

Discussion in '3CX Phone System - General' started by rhnkllmn, Apr 10, 2013.

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  1. rhnkllmn

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    Hi Guys

    I am having a problem with changing the personal greeting on my phone . I have tried restarting the voicemail service and that makes no difference .... what do i do next
     
  2. jasit

    jasit New Member

    Joined:
    Feb 12, 2013
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    Here is what I added to the welcome message, see if it works for you.

    Change Voicemail Pin number
    Press 7
    Enter new pin code
    Press #
    Verify message
    Press *
    **** Once you change your pin number you will also need to
    change it for the 3cx Myphone app so that it doesn't lock you out.

    Greeting Name
    --------------
    Press "5" to change your greeting name (not your message, just your name) Press "0" when ready to say your greeting name"
    Press "#" when completed
    Press "0" to save the new greeting name

    Voicemail Message
    ------------------
    Press "8" to change your greeting name (not your message, just your name) Press "0" when ready to say your greeting name"
    Press "#" when completed
    Press "0" to save the new greeting name
     
  3. 3397premier

    Joined:
    Apr 2, 2012
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    I have had this problem before. For whatever reason I have had to delete the greeting manually on the 3CX server for that extension and then have them go back in their voicemail and re-create it.

    Go here: C:\ProgramData\3CX\Data\Ivr\Voicemail\Data

    Select extension that has issue and delete the savevmgreeting.wav file

    It will be recreated when they go back in. Cheers!
     
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