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Solved Cannot connect with Webmeeting v15.5

Discussion in '3CX Phone System - General' started by palldredge@tranztec.com, Sep 18, 2017.

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  1. palldredge@tranztec.com

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    We have just upgraded from v15 to v15.5. I am trying to get the webmeeting to work. The link to https://xxxx.3cx.net/webrtc/open/xxxxx works fine, and we get the page for the 'guest' to log into the meeting. Once clicking on 'Log in' we get the message "Can't connect to https://DOMAIN:443/myphone'. DOMAIN resolves correctly both inside and outside to the correct addresses. I don't see anything in the 'myphone' folder that provide any services. Where do I need to go to confirm/correct this connection URL?
     
  2. IoannisM_3CX

    IoannisM_3CX Support Team
    Staff Member 3CX Support

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    Hello @palldredge@tranztec.com

    Please do check the following for further assistance:

    Have you open the appropriate ports on your firewall? (you can find them here)
    PBX ports(Mandatory): MyPhone port: 443/5001 HTTPS port

    Make sure that the Webmeeting servers are not blacklisted ( Dashboard>>Blacklisted IPs) are listed as allow under Action.

    Is your certificate a self-signed? Is your certificate valid? When do you type your FQDN on your browser do you get any certificate-wise errors?

    Thank you, i 'l be waiting for your feedback
     
    StefanW likes this.
  3. palldredge@tranztec.com

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    Solved. I thought we had an external certificate, but it was self-signed. I installed a GeoTrust cert and it works now.
    Curious behavior though. When testing the remote control feature, it did not seem to handle multiple monitors - it would appear that you were controlling the mouse on the shared screen, but in reality the cursor was on another screen.
     
  4. IoannisM_3CX

    IoannisM_3CX Support Team
    Staff Member 3CX Support

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    Glad that your issue is solved.

    Please do know, that the remote control feature supports one screen sharing at the time. When you press the screen sharing button a pop-up window shows up and it gives you the option to choose which screen you wish to share, if you want to change the displayed screen you can press the remote control button again and chose the new screen you wish to share.

    Thank you
     
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