Cannot Create Call Queues

Discussion in '3CX Phone System - General' started by ForbiddenSoul, Mar 2, 2013.

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  1. ForbiddenSoul

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    I am attempting to set up some call queues with 3CX 11, but to no avail. I have done this previously with 3CX 10 without any issue.

    Virtual Extension Number is the default
    Name is filled in
    Polling Strategy I have tried all 3 of Hunt Random Start, Ring All, and Prioritized Hunt
    Ring Timeout is 30 seconds

    Call Queue Agents have extensions added to the Members section

    Destination if no answer is a Digital Receptionist

    Other Options has been left at default

    Even with this all set up, the "OK", "Cancel", and "Apply" buttons are all greyed out and I cannot create the Call Queue.

    I'm sure there is just something fundamental I am missing here, if anyone could help me out I would appreciate it.

    Thanks!





    P.S. I know that "Ring Groups" are not available in the free version, which I am using, but "Call Queues" are, or at least were in 3CX 10. Is it a case of this feature being removed from the free 11 version? If so I can always switch back...
     
  2. leejor

    leejor Well-Known Member

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    It appears that queues are no longer available in the "free" version of 11.

    Download the brochure http://www.3cx.com/phone-system/3CXPhoneSystem_brochure.pdf and check near the end. All available/unavailable features are listed.

    You can stick with version 10, or apply the Demo code for testing with version 11
     
  3. ForbiddenSoul

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    Thanks for the info!

    I will test out 3CX with the demo code for now, as I am just starting out with my very first business, and there is much we have to still do before fully implementing our telephone service.
     
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