Cannot dial to fax server from internal

Discussion in '3CX Phone System - General' started by millsey, Jan 25, 2012.

Thread Status:
Not open for further replies.
  1. millsey

    millsey New Member

    Joined:
    Dec 21, 2011
    Messages:
    187
    Likes Received:
    0
    Hi,

    Due tyo having to port all our numbers within an ISDN line we are going to get FAX calls hitting our Reception. We need to be able to frorward these quickly to the fax server, but I cannot dial the fax server (888 on this system), the call is dropped after a second or two.

    How can we achieve this please?

    Thanks
    Millsey
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,375
    Likes Received:
    231
    What does the 3CX log show for the call?
     
  3. millsey

    millsey New Member

    Joined:
    Dec 21, 2011
    Messages:
    187
    Likes Received:
    0
    17:23:16.801 [CM503008]: Call(113): Call is terminated
    17:23:15.152 [CM503007]: Call(113): Device joined: sip:888@89.0.3.1:5100;user=phone
    17:23:15.150 [CM503007]: Call(113): Device joined: sip:103@89.0.5.0:5060;user=phone
    17:23:15.146 [CM503002]: Call(113): Alerting sip:888@89.0.3.1:5100;user=phone
    17:23:15.104 [CM503025]: Call(113): Calling @[Dev:sip:888@89.0.3.1:5100;user=phone]
    17:23:15.057 [CM503004]: Call(113): Route 1: @[Dev:sip:888@89.0.3.1:5100;user=phone]
    17:23:15.057 [CM503010]: Making route(s) to <sip:888@89.0.3.1;user=phone>
    17:23:15.056 [CM505001]: Ext.103: Device info: Device Identified: [Man: GrandStream;Mod: GXP series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2100 1.0.1.110] PBX contact: [sip:103@89.0.3.1:5060]


    This is me dialling 888 from extension 103.
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,375
    Likes Received:
    231
    I'm not positive that this is going to work. I haven't really had to get into into fax over 3CX as i just have a fax machine connected directly to a PSTN line.

    http://www.3cx.com/forums/fax-reception-problem-21849.html#p110419

    What you might try, after hours, is sending an incoming fax call directly to the fax server, no transfer involved, see if that works. You may have to do something like this using a separate fax number.

    We'll see if someone else, with more experience on the subject, has any suggestions.
     
  5. millsey

    millsey New Member

    Joined:
    Dec 21, 2011
    Messages:
    187
    Likes Received:
    0
    Setting an inbound rule to send a fax to the email of a user is working.
     
Thread Status:
Not open for further replies.