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Cannot dial while in conference v15

Discussion in '3CX Phone System - General' started by Torey Maerz, Dec 16, 2016.

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  1. Torey Maerz

    Dec 5, 2016
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    If we conference in an IVR you are unable to dial codes to go through the IVR.

    On 3cx v15 for mac client.
    How to reproduce.
    1) Call a person on line 1
    2) Click conference
    3) Add a number which goes to an IVR
    4) Open dialer and press number. Nothing happens.

    The only way to do this is to first open line 2 traverse through the IVR then conference the two lines together. This is an issue however because if you are transferred while in conference to an IVR you cannot dial to traverse through the IVR again.

    This is a problem because while we are on the phone with clients we are regularly conferencing in third parties which we need to go through IVRs for them.

    Any workaround or setup we need to consider.

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