Cannot find Dynamics 365 Integration in 3CX Management Console

Discussion in 'CRM / Helpdesk / App Integration' started by Michelle Dinh, Dec 7, 2017.

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  1. Michelle Dinh

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    I'm trying to deploy the Dynamics 365 Integration but I cannot find this CRM as an option to choose

    Settings --> CRM Integration

    I only see the following:
    connectWise
    Nutshell
    Zendesk
    Bitrix
    Freshdesk
    Salesforce

    Does anyone know where I can add it? Also, I do have the Pro Version 15.5, is that compatible with the Dyanmics 365 Integration? Please help!
     

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  2. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

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    Hello,

    Microsoft Dynamics CRM is on Client Side CRMs and not on the Server Side. From the management console navigate to Settings > CRM Integration > Client Side > Microsoft Dynamics CRM
    For further information please follow this document .

    Thank you
     
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