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Cannot get Nexvortex line to work

Discussion in '3CX Phone System - General' started by jparisi, Mar 19, 2008.

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  1. jparisi

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    Hello All,

    after much work I managed to get the firewall test to pass clean on our Sonicwall. I thought this was my problem but I still cannot get a NexVortex voip line to work.

    It registers, but when trying to make an out bound call I just get a busy signal.
    On inbound calls it seems to connect for a secong and then disconnects.
    I used the wizard to set up the account and am using 3CX 5.1 latest patches applied. The setup guide from Nexvortex refers to 3CX 3.1 and does not have any of the new settings.

    Here are the logs for a inbound call, please note, I'm doing this test from home so the IP of the phone is on a different subnet than the 3CX box but it does the same thing in the office.:

    13:44:10.140 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
    13:44:10.140 Call::Terminate [CM503008]: Call(14): Call is terminated
    13:44:10.140 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
    13:44:05.593 CallCtrl::eek:nLegConnected [CM503007]: Call(14): Device joined: sip:108@10.0.0.192:5060
    13:44:05.593 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
    13:44:05.578 CallCtrl::eek:nLegConnected [CM503007]: Call(14): Device joined: sip:69.30.45.229:5061
    13:44:05.578 MediaServerReporting::SetRemoteParty [MS210003] C:14.1:Answer provided. Connection(transcoding mode):64.201.22.8:9014(9015)
    13:44:05.578 MediaServerReporting::SetRemoteParty [MS210001] C:14.2:Answer received. RTP connection: 10.0.0.192:16458(16459)
    13:44:05.578 Extension::printEndpointInfo [CM505001]: Ext.108: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA962-5.1.15(aSC)] Transport: [sip:172.20.0.6:5060]
    13:44:05.578 CallCtrl::eek:nAnsweredCall [CM503002]: Call(14): Alerting sip:108@10.0.0.192:5060
    13:44:05.578 CallLeg::setRemoteSdp Remote SDP is set for legC:14.2
    13:44:03.875 MediaServerReporting::SetRemoteParty [MS210002] C:14.2:Offer provided. Connection(transcoding mode): 172.20.0.6:7036(7037)
    13:44:03.859 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(14): Calling: Ext:108@[Dev:sip:108@10.0.0.192:5060]
    13:44:03.859 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:108@ph.gangel.com:5060]
    13:44:03.859 MediaServerReporting::SetRemoteParty [MS210000] C:14.1:Offer received. RTP connection: 69.67.248.5:44322(44323)
    13:44:03.859 CallLeg::setRemoteSdp Remote SDP is set for legC:14.1
    13:44:03.859 Line::printEndpointInfo [CM505003]: Provider:[Nexvortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sippy] Transport: [sip:172.20.0.6:5060]
    13:44:03.859 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
    13:44:03.828 CallCtrl::eek:nIncomingCall [CM503001]: Call(14): Incoming call from 2031234567@(Ln.10008@Nexvortex) to [sip:108@ph.gangel.com:5060]
    13:44:03.718 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10008 forwards to DN:108
    13:44:03.703 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:mad:172.20.0.6 SIP/2.0
    Via: SIP/2.0/UDP 66.23.129.253:5060;branch=z9hG4bK71dc.f2b6cbb7.0
    Via: SIP/2.0/UDP 69.30.45.229:5061;branch=z9hG4bK54239a5be57647d9ab021d1c4afad443;rport=5061
    Max-Forwards: 16
    Record-Route: [sip:12031234567@66.23.129.253:5060;nat=yes;ftag=df57da9e71a2d3e33f9dfae562a3cb0d;lr=on]
    Contact: "Anonymous"[sip:69.30.45.229:5061]
    To: [sip:12031234567@66.23.129.253]
    From: [sip:12031234567@69.30.45.229];tag=df57da9e71a2d3e33f9dfae562a3cb0d
    Call-ID: 253138-3414940466-451889@nextone2.usadatanet.net
    CSeq: 200 INVITE
    Expires: 300
    User-Agent: Sippy
    Content-Length: 0
    cisco-GUID: 1348730434-1245699125-3457423268-1557008006
    h323-conf-id: 1348730434-1245699125-3457423268-1557008006



    For outbound:

    13:50:58.312 Call::Terminate [CM503008]: Call(17): Call is terminated
    13:50:58.281 Call::RouteFailed [CM503014]: Call(17): Attempt to reach [sip:12031234567@172.20.0.6] failed. Reason: Not Found
    13:50:58.281 CallLeg::eek:nFailure [CM503003]: Call(17): Call to sip:12031234567@66.23.129.253:5060 has failed; Cause: 410 Gone; from IP:66.23.129.253:5060
    13:50:57.843 MediaServerReporting::SetRemoteParty [MS210002] C:17.2:Offer provided. Connection(transcoding mode): 64.201.22.8:9002(9003)
    13:50:57.718 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(17): Calling: VoIPline:10008@[Dev:sip:guardianangel@66.23.129.253:5060]
    13:50:57.703 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:12031234567@172.20.0.6]
    13:50:57.703 MediaServerReporting::SetRemoteParty [MS210000] C:17.1:Offer received. RTP connection: 10.0.0.192:16464(16465)
    13:50:57.703 CallLeg::setRemoteSdp Remote SDP is set for legC:17.1
    13:50:57.703 Extension::printEndpointInfo [CM505001]: Ext.108: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA962-5.1.15(aSC)] Transport: [sip:172.20.0.6:5060]
    13:50:57.656 CallCtrl::eek:nIncomingCall [CM503001]: Call(17): Incoming call from Ext.108 to [sip:12031234567@172.20.0.6]
    13:50:57.656 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:12031234567@172.20.0.6 SIP/2.0
    Via: SIP/2.0/UDP 10.0.0.192:5060;branch=z9hG4bK-9f85b225
    Max-Forwards: 70
    Contact: "Jay"[sip:108@10.0.0.192:5060]
    To: [sip:12031234567@172.20.0.6]
    From: "Jay"[sip:108@172.20.0.6];tag=dbc1175a7aa24d9o0
    Call-ID: 86f3d2a5-3599d569@10.0.0.192
    CSeq: 102 INVITE
    Expires: 240
    Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
    Proxy-Authorization: Digest username="108",realm="3CXPhoneSystem",nonce="12850426257:00bf1d6acc620c2657bfe307b54aa736",uri="sip:12039486280@172.20.0.6",algorithm=MD5,response="666e283bd2e0be3c74d0dd313ff35e33"
    Supported: replaces
    User-Agent: Linksys/SPA962-5.1.15(aSC)
    Content-Length: 0
     
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