Cannot install 3CX Phone System 8: DEBUG: Error 2896: DB...

Discussion in '3CX Phone System - General' started by cmindus, Mar 18, 2010.

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  1. cmindus

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    On a Win2003StdServer English, I can't install 3CX Phone System 8, no previous installation of 3CX products present.

    Here is the MSI log file excerpt:

    Action start 21:55:11: WelcomeDlg.
    DEBUG: Error 2826: Control BottomLine on dialog WelcomeDlg extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeDlg, BottomLine, to the right
    Action 21:55:11: WelcomeDlg. Dialog created
    DEBUG: Error 2826: Control BottomLine on dialog RemoveAlpha extends beyond the boundaries of the dialog to the right by 2 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: RemoveAlpha, BottomLine, to the right
    Action 21:55:13: RemoveAlpha. Dialog created
    DEBUG: Error 2826: Control BottomLine on dialog LicenseAgreementDlg extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: LicenseAgreementDlg, BottomLine, to the right
    Info 2898. DlgFontBold8, Tahoma, 0
    DEBUG: Error 2826: Control BannerLine on dialog LicenseAgreementDlg extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: LicenseAgreementDlg, BannerLine, to the right
    DEBUG: Error 2836: The control Next on the dialog LicenseAgreementDlg can not take focus
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2836. The arguments are: LicenseAgreementDlg, Next,
    Action 21:55:14: LicenseAgreementDlg. Dialog created
    DEBUG: Error 2826: Control BottomLine on dialog FolderDlg extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FolderDlg, BottomLine, to the right
    DEBUG: Error 2826: Control BannerLine on dialog FolderDlg extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FolderDlg, BannerLine, to the right
    Action 21:55:16: FolderDlg. Dialog created
    Action 21:55:17: CheckForPreviousDatabase.
    Action start 21:55:17: CheckForPreviousDatabase.
    Action ended 21:55:17: CheckForPreviousDatabase. Return value 3.
    DEBUG: Error 2896: Executing action CheckForPreviousDatabase failed.
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2896. The arguments are: CheckForPreviousDatabase, ,

    Action ended 21:55:17: WelcomeDlg. Return value 3.
    Action 21:55:17: FatalError.
    Action start 21:55:17: FatalError.
    DEBUG: Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
    Action 21:55:17: FatalError. Dialog created
    Action ended 21:55:18: FatalError. Return value 2.
    Action ended 21:55:18: INSTALL. Return value 3.

    I installed in on another Win2003StdServer English, then it was OK. But the one that fails has several instances of MS SQL installed in various forms.
     
  2. MichaelB

    MichaelB Member
    3CX Support

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    You opened 3 separate reports on the forums.

    It seems to me that you need to investigate the problems that you are having on this machine.

    Uninstll 3CX. COnfirm that everything is uninstalled.

    Uninstall .net - because the errors you posted lead us to believe that you have something wrong there

    Restart the machine and install updates and .net framework 3.5 at that stage.
     
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  3. MichaelB

    MichaelB Member
    3CX Support

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    DEBUG: Error 2896: Executing action CheckForPreviousDatabase failed.
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2896. The arguments are: CheckForPreviousDatabase, ,
    Action ended 21:55:17: WelcomeDlg. Return value 3.


    You might also need to check version of windows installer... THis machine is complaining in every possible area (.net, win installer)
     
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  4. jeremymcnelson

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    With this kind of problem, i suggest you check your machine - is it still performing well? got any bugs or errors lately? reformat option, maybe? 3CX8 is a simple yet good system. try to consult a technician whom you can rely on and pay. that would save you a lot of money from DIY tech solving frustrations. :D
     
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  5. cmindus

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    Thanks dude! I am such a technician who is very well paid!
     
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